SkyPoint Supervisor

Description

• Are you looking to take the next step in your leadership career in the hospitality industry? This exciting full-time, salaried role may be for you
• Leave your mark on one of Australia’s most iconic venues. Leading a vibrant and exciting team with opportunities to further develop your leadership skills
• Enjoy all of the amazing perks and benefits we have to offer

SkyPoint is located on the 77th floor of the Gold Coast’s Q1 building and is truly an extraordinary venue, 230 meters in the sky, offering stunning views from our iconic observation deck and a dining experience in our bistro and bar. We pride ourselves on delivering excellence in every aspect of our operations, from high-quality food and beverages to our exceptional guest services.
 
About the role:

This exciting role will primarily oversee Food & Beverage operations ensuring that SkyPoint delivers high quality service and offerings. Your key responsibilities will include: 

• Working closely, provide coaching and hands-on leadership that motivates the front-line team to excel.  
• Developing team performance including customer service, guest experience and achieving sales targets 
• Conducting on the job employee training, coaching, performance management and mentoring
• Maintaining optimum daily staffing levels and controlling departmental costs within budgets
• Ensuring that an exceptional level of service and efficiency is delivered at all times, while maintaining a high standard of product quality and presentation 
• Identify and implement continual improvement initiatives
• Develop and maintain operating procedures as well as supporting training documentation
• Support Management in processes such as recruitment, stocktake, new initiatives and rostering 

To be considered, you must have: 

• Minimum 2-4 years’ experience within a similar high volume customer service/hospitality environment and a demonstrated, hands-on ability to effectively lead, coach, mentor and develop teams at the front line
• Ability to effectively negotiate and resolve complex situations;
• Performance management and conflict resolution;
• Passion and enthusiasm for delivering an outstanding guest service experience and experience in instilling and maintaining a positive and professional service culture within a fast-paced, high energy team environment
• Previous experience working to wage and COGS budgets, while driving sales and performance through sales based initiatives
• Hold a current Responsible Service of Alcohol certificate, and a proven ability to work across bar, food, and or guest service operations
• Demonstrate exemplary communication, interpersonal, conflict resolution and organisational skills
• Experience working with POS database systems and competent cash handling/management abilities

This role will be suited to a positive, outgoing, career minded individual who has a passion and enthusiasm for food & beverage. They would thrive in an environment where they can make a positive contribution by leading and developing a team to deliver an exceptional guest service experience in a professional and energetic work environment. 

Flexibility with working hours is essential as weekend, early morning and evening work is involved, as is the ability to perform manual handling and physically demanding work tasks.

If you are self-motivated, with passion and enthusiasm for delivering an outstanding guest service experience, can effectively negotiate and handle difficult situations whilst working under pressure and successfully lead an effective and cohesive team, then this could be the career opportunity for you. Take your career to new heights by applying online now including an application letter detailing why you are the perfect candidate to join the SkyPoint Leadership team 

APPLY ONLINE NOW