Customer Service

4 weeks ago

Bunbury, Australia Telstra Full time
Employment TypePermanent

Closing Date3 Oct 2023 11:59pm

Job TitleCustomer Service & Sales Consultant WA Regional

Job Summary

As a Retail Customer Service & Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.Job Description

Customer Service & Sales Consultant

Location: Western Australia

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter.


We are currently hiring across Regional WA for the following Telstra Stores:

  • TELSTRA ALBANY
  • TELSTRA KALGOORLIE

About the Role
Are you an experienced Customer Service & Sales professional, who thrives on working in a fast-paced and rewarding environment? If yes, then this role is for you

Duties

  • Provide quality customer service to all customers

  • Maximize sales by providing the latest product and service information to our customers

  • Achieve sales and performance targets

  • Ensure store presentation is in line with retail shop standards


Skills and experience

  • Experience in a customer-facing role

  • Proven record of delivering great customer experiences

  • Ability to solve complex problems

  • Effective communication skills

  • The ability to speak fluently in another language is highly advantageous


Benefits

  • Variety of flexible working arrangements

  • Fantastic career growth prospects

  • Ongoing Product Training & Development

  • In-Store Mentor and Support

  • A highly rewarding sales environment

  • Corporate discounts and benefits

How to Apply

  • Click APPLY to submit your application, detailing which location you would like to apply for.

  • You will receive a video assessment in the next 3 hrs, please complete to progress your application.

Why Would I Want to Work for Telstra


Additional Details

We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds, and applicants who identify as living with a disability.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

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