Parts Customer Experience Representative

2 weeks ago


Bunbury, Australia RCR Mining Technologies Full time

Applications Close: 15/07/2024
Position No: RSPS-SPA-PCE
Work Type: Permanent - Part Time, Permanent - Full Time
Location: Bunbury

RCR Mining Technologies has a rewarding career opportunity for Parts Customer Experience Representatives to join our Bunbury Workshop.

If you are passionate about delivering exceptional customer experience, have an interest in technical equipment and enjoy the challenge of sales targets, then this role may be for you

In this role you will be responsible for:

  • Establishing strong relationships with our customers, understanding their needs and matching these to our company parts solutions
  • Providing outstanding customer experience and a smooth parts sales ordering process
  • Collaborating with internal teams and suppliers for timely product delivery, and effectively resolving any customer issues
  • Maintaining a strong knowledge of our company products and services
  • Providing accurate sales reports and customer interaction records
  • Identifying opportunities for process improvement and automation

To be considered for this position, you will need to have:

  • A minimum 2-3 years of customer-facing experience in automotive, resources, or manufacturing industries, handling multiple tasks and customers at once
  • Exceptional customer service and interpersonal skills
  • An interest in and the ability to gain a solid technical understanding of our company products and parts
  • Excellent English verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • The ability to work independently and as part of a team
  • Interest in technology solutions that enhance organizational performance, efficiency, and innovation

About Us:

At RCR Mining Technologies, we value our employees and offer competitive remuneration, excellent working conditions, and attractive benefits such as:

  • Flexible work options (job sharing and flexible hours)
  • Free Life & Income Protection Insurance
  • Discounted Private Health Insurance
  • Employee Assistance Program (EAP)
  • Salary Sacrifice Options (Leasing)

RCR Mining Technologies, a subsidiary of the NRW Holdings Group, is a market leader in the design and manufacture of innovative, award-winning solutions as well as development of materials handling solutions for rail and ore wagons.

Built on a strong foundation, the RCR brand represents an enviable reputation for delivering high quality mining technologies, innovation and services to both national and international markets.

RCR is an Equal Opportunity Employer and we strongly support diversity in our workforce.



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