Support Account Manager

3 weeks ago


Melbourne, Australia NetApp Full time

Title: Support Account Manager - Technical Analyst

Location:

Bangalore, Karnataka, IN, 560071

Requisition ID: 128167

Job Summary

The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations.

The SAM Technical Analyst role is critical to NetApp’s continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty.

Job Requirements

Excellent written and verbal communication skills Work hour requirements dependent on customer time zone alignment. Strong Microsoft Office skills (Excel, PowerPoint …) Proven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management. In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or ability to obtain a plus. Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment. Understand technical risks and supportability parameters. Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM. Able to work as buddy for new hires, coach on standard job tasks. Able to participate and contribute in cross-functional teams and subject matter expert teams. Able to participate/contribute to initiatives and training to develop an area of specialization 

Education

3-6 years of experience is preferred. A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required. Prior experience in a Support role, preferably with a customer success background would be desired.


Job Segment: Computer Science, Virtualization, Technical Support, Electrical Engineering, Technology, Sales, Engineering



  • Melbourne, Australia NetApp Full time

    Title: Support Account Manager Location: Taipei, TW Requisition ID: 127069 Job SummaryThe Support Account Manager (SAM) is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note that this is a technical, customer-centric opportunity...


  • Melbourne, Victoria, Australia NetApp Full time

    Job Title: Support Account ManagerJob SummaryThe Support Account Manager plays a critical role in planning and overseeing enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity requires strong technical skills, communication, and escalation management skills to provide exceptional...


  • Melbourne, Australia NetApp Full time

    Title: Support Account Manager Location: AU Melbourne, VIC, AU, 3000 Requisition ID: 128367 Job SummaryThe Keystone Success Manager (KSM) primary role is to own the relationship between NetApp Keystone and the Customer. The KSM will meet with the customer on a regular basis to discuss current issues and trends in their environment, go over concerns or...


  • Melbourne, Australia NetApp Full time

    Title: Support Account Manager Location: AU Melbourne, VIC, AU, 3000 Requisition ID: 128367 Job SummaryThe Keystone Success Manager (KSM) primary role is to own the relationship between NetApp Keystone and the Customer. The KSM will meet with the customer on a regular basis to discuss current issues and trends in their environment, go over concerns or...


  • Melbourne, Australia NetApp Full time

    Title: Support Account Manager Location: AU Melbourne, VIC, AU, 3000 Requisition ID: 128367 Job SummaryThe Keystone Success Manager (KSM) primary role is to own the relationship between NetApp Keystone and the Customer. The KSM will meet with the customer on a regular basis to discuss current issues and trends in their environment, go over concerns or...


  • Melbourne, Victoria, Australia NetApp Full time

    Job Title: Support Account ManagerNetApp is seeking a highly skilled Support Account Manager to join our customer success team. As a Support Account Manager, you will be responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients.Key...


  • Melbourne, Victoria, Australia NetApp Full time

    Job Title: Support Account ManagerThe Support Account Manager plays a critical role in delivering exceptional support services to our clients, ensuring their success with our products and services. This is a technical, customer-centric opportunity within our Support organization, focusing on providing personalized, proactive, preventative, and reactive...

  • Management Accountant

    3 weeks ago


    Melbourne, Victoria, Australia Macro Recruitment Full time

    A strategic support role for a junior Management Accountant seeking to establish their career under the guidance of a highly experienced CFO.Requires commercial management accounting experience Competitive salary package Inner eastern suburbs location This role offers the opportunity to work with a prestigious sports club, providing a unique and energizing...


  • Melbourne, Victoria, Australia NetApp Full time

    Job Title: Senior Support Account ManagerNetApp is seeking a highly skilled and experienced Senior Support Account Manager to join our team. As a key member of our Support Account Management team, you will be responsible for providing leadership, coaching, and day-to-day management to a team of Support Account Managers.Key Responsibilities:Lead...


  • Melbourne, Australia ServiceNow Full time

    Job DescriptionServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.The SAM will be delivering both proactive and reactive services and act as a central point of...


  • Melbourne, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...


  • Melbourne, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...


  • Melbourne, Victoria, Australia Geekheads Pty Full time

    Key Responsibilities:As a proactive Accounts Assistant, you will play a pivotal role in supporting our account managers and ensuring smooth operations for our major accounts. Your key responsibilities will include:Handling administrative tasks for major accountsSupporting account managers in managing supplier and customer obligationsAssisting in daily tasks...

  • Account Manager

    2 months ago


    Melbourne, Australia Albright Institute Full time

    About Us: Albright Institute of Business and Language and Albright Institute of English is a Registered Training Organisation (RTO) in the heart of Melbourne CBD with three more campuses across Australia (Sydney, Adelaide, and Brisbane), approved by the Australian Skills Quality Authority (ASQA). Albright Institute of Business and Language is a quality...

  • Management Accountant

    4 weeks ago


    Melbourne, Victoria, Australia Accountancy Options Full time

    Job Opportunity: Management AccountantWe are seeking a highly skilled Management Accountant to join our team at Accountancy Options.About the RoleAs a Management Accountant, you will be responsible for providing financial guidance and support to our business. This will include preparing and analyzing financial reports, managing budgets, and ensuring...

  • Account Manager

    1 month ago


    Melbourne, Victoria, Australia The Recruitment Company Full time

    {"h1": "Account Manager Role at The Recruitment Company", "p": "We are seeking a highly motivated and customer-focused Account Manager to join our team at The Recruitment Company. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional...

  • Account Manager

    1 month ago


    Melbourne, Victoria, Australia The Recruitment Company Full time

    {"h1": "Account Manager Role at The Recruitment Company", "p": "We are seeking a highly motivated and customer-focused Account Manager to join our team at The Recruitment Company. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional...

  • Account Manager

    5 months ago


    Melbourne, Australia BNP Paribas Full time

    ACCOUNT MANAGER (JOB NUMBER: C D000536) As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management,...


  • Melbourne, Australia MY SUPPORT SERVICES Full time

    **About the company**: My Support Services is a reputable NDIS business providing high-quality support services to people with disability in our community. Our mission is to empower individuals with disability to lead a fulfilling life, and we are dedicated to delivering exceptional care and support to our clients. **Job description**: **Bookkeeping**: -...

  • Account Manager

    1 month ago


    Melbourne, Victoria, Australia The Brand Agency Full time

    {"title": "Account Manager Role at The Brand Agency", "description": "We're seeking an experienced Account Manager to join our team at The Brand Agency, a leading creative tech company in Australasia. As an Account Manager, you will be responsible for leading integrated campaigns and projects from conception to completion, including creative brief writing,...