Therapy Support Consultant
2 months ago
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
The role
As the TS Consultant you'll deliver therapy support and services to our patients receiving CPAP and other Sleep Therapies, by answering incoming phone calls from patients and clinic staff nationwide. You will also be making outgoing calls to assist patients who are new to CPAP therapy.
The TS Consultant will take pride in providing tailored services over the phone to our private and government funded (Federal or State Health Organisation, Department of Veterans Affairs) patients.
How will you CONTRIBUTE and GROW?
- A pivotal role answering phone calls from our patients relating to CPAP and other Sleep Therapies. Conversations with patients will include probing questions to monitor on-going compliance to therapy, troubleshooting issues and identifying needs for additional assistance
- Booking patients into one of our CPAP clinics
- Comply with procedures and instructions to achieve desired patient and organisational outcomes
- Other projects and responsibilities as delegated by management
Are you a MATCH?
- Do you have a genuine interest in sleep therapy and the importance of sleep?
- Strong work ethic in a customer centric environment (with a difference)
- Previous experience in a similar role and/or industry will be advantageous
- Excellent organisational skills and ability to work autonomously
- Strong interpersonal and communications skills
- Ability to solve practical problems and to respond to inquiries
- Tertiary qualifications are considered advantageous but not essential
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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