Therapy Support Consultant

3 weeks ago

Ormeau, Australia Air Liquide Full time

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We strongly encourage people from all cultural backgrounds to apply, including our Aboriginal and Torres Strait Islander people.

As the Therapy Support (TS) Consultant you'll be based at Ormeau, Gold Coast within our contact centre site, which offers free car parking.

As the TS Consultant you'll deliver therapy support and services to our patients receiving CPAP and other Sleep Therapies, by answering incoming phone calls from patients and clinic staff nation-wide.

The TS Consultant will take pride in providing tailored services over the phone to our private and government funded (Federal or State Health Organisation, Department of Veterans Affairs) patients.

**How will you CONTRIBUTE and GROW?**:

- A pivotal role answering all types of phone calls from our patients relating to CPAP and other Sleep Therapies. Conversations with patients will include probing questions to monitor on-going compliance to therapy, troubleshooting issues and identifying needs for additional assistance
- Booking patients into one of more than 25 CPAP clinic's
- Comply with procedures and instructions to achieve desired patient and organisational outcomes including an increase in the CPAP business
- Other projects and responsibilities as delegated by the management

**Are you a MATCH?**:

- Do you have a genuine interest in sleep therapy and the importance of sleep?
- Strong work ethic in a customer centric environment (with a difference)
- Previous experience in a similar role and/or industry will be advantageous
- Excellent organisation skills and ability to work autonomously
- Strong interpersonal and communications skills
- Ability to solve practical problems and to respond to inquiries
- Tertiary qualifications are considered advantageous but not essential

**We offer**:

- Family and Social Activities
- Salary + Super + free car parking + employee benefits
- Effective onboarding that includes training and support to ensure the successful applicant is comfortable in their role
- A professional environment with a focus on humans & wellbeing
- Salary Continuance Insurance
- Local and global opportunities
- Health and wellbeing initiatives
- Retail discount programs with over 350 retailers
- Long-term career development opportunities

**APPLY NOW **

As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position i.e., reference checks, medical check, police check, and Australian working rights confirmation.

**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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