General Manager

2 months ago

Cairns City, Australia Signature Staff Pty Ltd Full time

General Manager Position Available: Luxury Holiday Apartment Complex on the Northern Beaches of Cairns

An exciting opportunity has arisen to join a family-owned luxury apartment complex at the stunning Trinity Beach. Our client is seeking a hands-on General Manager who thrives in an active role, who is prepared to get involved in day-to-day tasks, and prefers being on the floor and getting their hands dirty rather than sitting behind a desk. If you're passionate about hospitality and love working collaboratively, this role is for you.

This role is perfect for an experienced professional ready to elevate the property to a prestigious 5-star level. If you have a track record in managing 5-star hotels, excel at meeting KPIs and budgets, and are driven to leave your mark on a growing hospitality business, we’d love to hear from you.

About the Property:

This newly launched luxury complex features 27 stylish apartmentsâranging from studios to three bedroomsâalong with a sparkling pool, commercial kitchen, and versatile communal spaces suited for corporate retreats. The goal is to provide an unforgettable guest experience with unmatched service and comfort. The next stage of development is about to begin, which when completed will grow to 80 apartments.

Key Responsibilities:

As General Manager, you will be the key driver of guest satisfaction and operational success.

Your duties will include:

  • Overseeing all property management functions, including guest services, housekeeping, maintenance, and administration
  • Building a collaborative culture and ensuring service standards align with 5-star expectations
  • Creating and implementing approved strategies that will maximise revenue, occupancy, and guest satisfaction
  • Managing recruitment, training, and leadership of the team
  • Monitoring budgets, expenses, and KPIs to meet approved financial targets
  • Contributing to the development of systems and processes to enhance overall operations
  • Learning, staying up to date with and adapting to operating technologies and the RMS Booking systems

Candidate Requirements:

  • Proven experience in a senior management role in 5-star hotels or luxury hospitality
  • Local knowledge of North Queensland and strong community connections are highly regarded
  • Leadership skills that inspire and motivate staff to achieve their best
  • Demonstrated success in hitting financial targets and exceeding guest expectations
  • Excellent communication, organisational, and problem-solving skills
  • Flexibility to work across evenings, weekends, and holidays
  • A passion for the hospitality industry and a commitment to exceptional service

What’s on Offer:

  • A competitive salary and incentive package
  • The opportunity to work closely with a supportive family-run business
  • Professional development and career growth opportunities
  • Be part of a dynamic property expanding to a 80-room complex in the near future

If you’re ready to lead this luxury holiday apartment complex to the next level, we want to hear from you. Please submit your resume and cover letter detailing your suitability for the position.

Note: Only Australian Citizens or Permanent Residents are eligible to apply due to the company’s training commitments and long-term employment opportunities.

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