IT Support Analyst

About the Role

Your role will be instrumental in maintaining and improving the technological tools that aid in better lives for individuals and communities. You will be finding and implementing effective IT solutions within a matrix organization, managing incidents, problems, and changes in the IT landscape in Australia and New Zealand, and providing after-hours support for critical issues.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What You Will Do:

Find and implement effective IT solutions within a matrix organization.

Manage incidents, problems, and changes in the IT landscape in Australia and New Zealand.

Complete daily maintenance tasks, including backups.

Provide after-hours support for critical issues.

Manage the installation of end-user tools and equipment.

Ensure security of systems and report on security status.

Support the management of local servers and networks in collaboration with global IT teams.

Administer the IT assets register.

Train and educate users on IT workplace and collaboration tools.

Involve in requirement analysis and documentation where technology can solve business issues.

Who You Are:

Bringing your demonstrated analytical and problem-solving skills and the ability to implement effective IT solutions, you are proactive in managing IT-related incidents and maintenance tasks. With 3 to 5 years of experience in systems administration, you excel in communication and collaboration abilities. You will also:

Show adaptability and willingness to participate in after-hours support.

Have mastery of Microsoft’s ecosystem, including Active Directory, Group Policies, Exchange, Office 365.

Be proficient in managing Windows server environments and Hyper-V virtualization.

Have practical knowledge of Office 365 applications, such as email, Teams, SharePoint, and OneDrive.

Possess a solid foundation in networking concepts like DHCP, LAN, and VLAN.

Hold recognized industry certifications (CCNA, MSCE, ITIL) which are highly regarded.

Demonstrate exceptional communication skills, with fluency in English, to connect with all stakeholders.

Be committed to continuous learning and user education.

Have experience in a global or matrix organization (nice to have).

Possess advanced knowledge of IT security and system management (nice to have).

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment.

As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.

Our Melbourne-based office in Springvale offers free, on-site car parking. Join us for an opportunity to contribute to a flourishing and vibrant global business. Enjoy benefits like an annual wellness day and the option to purchase additional leave.

Innovate for Good | Excel Together | Be You with Us

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.