Branch Manager

3 weeks ago

Mitchelton, Australia Heritage Bank Full time

On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged to form Heritage and People’s Choice - Australia’s leading mutual banking organisation.

We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice. 

Working with us at Heritage Bank as a Branch Manager, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service. 

About the role

This role will be based at our Heritage Bank, Brookside Branch.

We take great pride in giving our members the best experience we possibly can – consistently, across everything we do.  Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals. 

As a Branch Manager you are aligned to the organisational strategy of being passionate about helping people. You will have the time to do the warm and fuzzy relationship building stuff that makes a genuine difference to our customers (we call them “members”), ensuring that you are well placed to deliver personalised and appropriate services and products to support their goals and needs. A key focus is the ongoing skill development of direct reports by providing positive, consultative and comprehensive coaching and leadership. You will also be responsible for adding to our success through business development and community engagement. 

What you’ll be doing

  • Be responsible for managing the day to day operations of the branch and fostering a positive customer service experience
  • Develop and coach team members ensuring they are equipped to achieve the teams strategic goals whilst completing operational tasks
  • We will complement your existing skills and experience with in-house training so you are fully competent in all transactional functions and have a robust understanding of compliance requirements as well as Heritage Bank’s products and services

Here's what you can do for us

We are looking for leaders who are driven by achieving positive customer outcomes. You will have demonstrated front line supervisory experience, preferably from within the financial services industry, and lead by example to foster a positive working environment.  You take responsibility for the outcomes produced by your team and are comfortable with influencing and developing those around you.

Why you’ll love working here

Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program. 

When you come to work for us, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then apply now. Applications close 8am Friday 14 June 2024.

If you have any questions or would like to discuss anything in more detail please contact the Talent Acquisition Team at hr.recruitment@heritage.com.au 

We are committed to diversity and inclusion and support candidate requests for adjustment to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.

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