Home Care Rostering Coordinator

3 weeks ago

Merrylands West, Australia Southern Cross Care NSW & ACT Full time

As a Home Care Rostering Coordinator, you will be responsible for efficiently coordinating and scheduling home care services for clients in accordance with their individual needs and preferences. You will play a crucial role in ensuring the smooth operation of our home care services, maintaining client satisfaction, and optimizing home care employee productivity.

Key Responsibilities: -

Full-time position - 76 hours per fortnight. - Monday to Friday - based at Merrylands Office.

  • Roster Management: Create and maintain weekly schedules for home care services, taking into account client preferences, staff availability, and specific care requirements.
  • Client Coordination: Liaise with clients and their families to understand their care needs, preferences, and any changes in scheduling requirements.
  • Caregiver Assignment: Assign appropriate staff to clients based on skill level, availability, and compatibility, ensuring continuity of care and client satisfaction.
  • Optimization of Resources: Efficiently allocate resources to minimize travel time and maximize staff productivity while adhering to regulatory requirements and company policies.
  • Communication: Facilitate clear and effective communication between clients, staff, and internal stakeholders regarding scheduling, changes, and updates.
  • Problem Solving: Proactively identify and resolve scheduling conflicts, staff availability issues, and other logistical challenges to maintain service continuity.
  • Documentation: Maintain accurate records of client schedules, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
  • Continuous Improvement: Contribute to the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
  • Team Collaboration: Collaborate closely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
  • Compliance: Ensure compliance with relevant legislation, regulations, and industry standards governing home care services, including privacy and confidentiality requirements.
  • Previous experience in rostering, scheduling, or coordination roles, preferably in the healthcare or home care sector.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.
  • Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies.
  • Attention to detail and accuracy in maintaining records and documentation.
  • Problem-solving abilities and the capacity to think creatively to resolve scheduling challenges.
  • Knowledge of relevant legislation, regulations, and industry standards governing home care services is desirable.

What’s in it for you?

  • Competitive salary package
  • NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
  • Annual leave loading
  • Discounted private health insurance
  • Access to our Employees Assistance Program
  • An extra day’s annual leave paid at Christmas
  • Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
  • Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed.

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