Home Care Rostering Coordinator

6 months ago

Merrylands West, Australia Southern Cross Care (NSW & ACT) Full time

As a Home Care Rostering Coordinator, you will be responsible for efficiently coordinating and scheduling home care services for clients in accordance with their individual needs and preferences. You will play a crucial role in ensuring the smooth operation of our home care services, maintaining client satisfaction, and optimizing home care employee productivity.

**Key Responsibilities: -**

**Full-time position - 76 hours per fortnight. - Monday to Friday - based at Merrylands Office.**
- ** Roster Management**: Create and maintain weekly schedules for home care services, taking into account client preferences, staff availability, and specific care requirements.
- ** Client Coordination**: Liaise with clients and their families to understand their care needs, preferences, and any changes in scheduling requirements.
- ** Caregiver Assignment**: Assign appropriate staff to clients based on skill level, availability, and compatibility, ensuring continuity of care and client satisfaction.
- ** Optimization of Resources**: Efficiently allocate resources to minimize travel time and maximize staff productivity while adhering to regulatory requirements and company policies.
- ** Communication**: Facilitate clear and effective communication between clients, staff, and internal stakeholders regarding scheduling, changes, and updates.
- ** Problem Solving**: Proactively identify and resolve scheduling conflicts, staff availability issues, and other logístical challenges to maintain service continuity.
- ** Documentation**: Maintain accurate records of client schedules, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
- ** Continuous Improvement**: Contribute to the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
- ** Team Collaboration**: Collaborate closely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
- ** Compliance**: Ensure compliance with relevant legislation, regulations, and industry standards governing home care services, including privacy and confidentiality requirements.
- Previous experience in rostering, scheduling, or coordination roles, preferably in the healthcare or home care sector.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.
- Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies.
- Attention to detail and accuracy in maintaining records and documentation.
- Problem-solving abilities and the capacity to think creatively to resolve scheduling challenges.
- Knowledge of relevant legislation, regulations, and industry standards governing home care services is desirable.

**What’s in it for you?**
- Competitive salary package
- NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
- Annual leave loading
- Discounted private health insurance
- Access to our Employees Assistance Program
- An extra day’s annual leave paid at Christmas
- Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
- Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed.

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_

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