Customer Team Leader

3 weeks ago

Tempe, Australia Ikea Full time

Job ID:

Date posted: 24/05/

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Our team within IKEA

Working at IKEA has its benefits and rewards:
5 weeks Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
This role is Permanent Full-time, 76 hrs/fortnight.
The internal job title for this role is Customer Team Leader.
This role is based on-site at IKEA Tempe, NSW.
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day (from 8am) and evening (until 10pm) shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

About this work area

As Customer Team Leader your responsibilities will include, but are not limited to:
Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey.
Optimise the productivity of the team by leveraging workforce management.
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition.
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations (10-15 direct reports).
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
Listening to our customers, supporting them with a customer-centric attitude based on IKEAs values and always aiming to be an ambassador for the IKEA Customer Meeting Point.
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.

As Customer Team Leader you are and/or have:
Prior experience in a leadership role in a Customer Service environment with a proven history of coaching teams and managing performances.
Excellent communication skills with the ability to communicate effectively with customers and stakeholders.
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers.
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs.
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement.
Advanced computer literacy skills (MS Office Suite) and availability to learn new IT systems/tools.
Previous experience leading a team in a fast-paced retail environment will be highly regarded.

We need people like you

At IKEA, work is so much more than a job. Come join us

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