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Whatever Whenever Agent

4 months ago

Brisbane, Australia Marriott Full time

Job Number 24123718
Job Category Rooms & Guest Services Operations
Location W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

NATURAL TALENT 

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Whatever/Whenever Agent. As a Whatever/Whenever Agent, you will provide our guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

  • Handling a high volume of calls dealing with guest requests efficiently
  • Providing information on all facilities provided within the hotel
  • Making recommendations, upsell hotel features and related services
  • Ability to multi task at all times
  • Outstanding attention to detail

BENEFITS

  • The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
  • ‘Great Places to Work’ certified
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.