Senior Investigations Manager

1 month ago

Melbourne, Australia Amazon Commercial Services Pty Ltd Full time
The AU Senior Investigations Manager, working with AU Security & Loss Prevention (SLP) team, will implement the investigative framework for the Amazon AU SLP Operations and work with all stakeholders to mitigate risk of theft, fraud and other high impacting incidents. This person will be an operational subject matter expert on investigations and maintenance of analytical techniques and have the ability to share their expertise with associates within SLP at the various Amazon locations. The Investigations Manager is a key member of the APAC Investigations team and reports to the Head of APAC Investigations.

Key job responsibilities

· Serve as an investigator within the SLP investigations team and supports the wider Loss Prevention team in Australia.
· Provide investigative services and guidance for associates and work with cross-functional teams throughout the organization
· Supports development of investigative strategy, deployment, and execution; plans and conducts investigative operations, assists in the delivery of training and professional development of the wider AU SLP team.
· Maintains AU loss and investigative metrics including the compiling of regular management reports and has an active role in the maintenance and governance of the investigation reporting tools.
· Develop & innovate intelligence process using technology to identify modus operandi, loss hot spot, and abuse trends; then disseminate to the LP team
· Handle executive escalations directed to AU SLP team and provide insights into opportunities to improve processes and policies across functions.
· To be at the forefront of keeping abreast of trends and fraud issues impacting Amazon.com.au as a business.
· Ensure quality investigative practices by providing knowledge to and serving as a mentor to individuals working on investigative programs related to overall losses.
· Maintain loss and investigative metrics including a comprehensive case management system.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS

BASIC QUALIFICATIONS

1.Six (6) plus years of experience managing investigations. Overall Banking/Security/Loss prevention experience of 15 plus years.
2.Proven ability to conduct serious fraud investigations
3.Reviewing Investigations conducted by field teams and presenting it senior management.
4.Experience in managing and analyzing case management database
5.Experience in data mining techniques and related analytics to detect patterns.
6.Knowledge & experience of the law as it applies to interviews, arrest, and the judicial process
7.An ability to travel 30-45% (domestic and international); may increase at times.

PREFERRED QUALIFICATIONS

1.Bachelor’s degree in security or related field.
2.PCI/CFE/CPP or similar certifications qualification
3.Knowledge of loss prevention mitigation techniques applicable to distribution Center and supply chain.
1.Previous law enforcement or military background.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

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