Guest Service Agent

2 weeks ago


Cairns City, Australia Oaks Hotels Full time
Job Description

  • $25.80 p/h +Super + Penalties
  • Join a Great Team 
  • Modern Hotel  

Oaks Cairns Hotel are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a part time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

  • Welcome and check in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay

Qualifications

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work a variety of shifts, including weekends and public holidays   


Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:  

  • Highly competitive hourly rate
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
  • Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
  • NIB Insurance discounts  
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
  • Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. 


  • Guest Service Agent

    4 months ago


    Cairns City, Australia Hilton Hotels Full time

    JOB DESCRIPTIONA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    4 weeks ago


    Cairns City, Australia PULLMAN Full time

    Company DescriptionJoin our team at Pullman Cairns International, a distinguished hotel located in the heart of Cairns City. With stunning waterfront and mountain views from 324 beautifully appointed rooms, tropical pools, a serene wellness spa, and 2700 sqm of versatile event space, we provide guests with unmatched luxury and flexibility for relaxation,...


  • Cairns City, Australia Minor Hotels Full time

    Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    4 weeks ago


    Cairns City, Australia PULLMAN Full time

    Job DescriptionIn this role, you will create a welcoming experience for our guests from arrival to departure through thoughtful, personable, and genuine hospitality. You’ll handle requests with a smile, ensure accurate reservations and billing, and play a key part in maximizing occupancy and revenue. Additionally, you'll manage phone calls, coordinate...

  • Reservations Agent

    2 months ago


    Cairns City, Australia Shangri-La Cairns Full time

    Cairns City, QLDRESERVATIONS AGENT Global brand with opportunity for growth and progressionAccommodation benefits, F&B discounts, staff meals, laundered uniform and more!Competitive salary As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a...

  • Reservations Agent

    2 months ago


    Cairns City, Australia Shangri-La Cairns Full time

    RESERVATIONS AGENT  Global brand with opportunity for growth and progressionAccommodation benefits, F&B discounts, staff meals, laundered uniform and more!Competitive salary As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless...

  • Experience Curator

    1 month ago


    Cairns City, Australia Crystalbrook Collection Hotels Full time

    Hospitality / Travel / Tourism Front Office QLD | Cairns - Crystalbrook Riley Permanent / Full Time 7/11/2024 Work with our dynamic teams across 3 beautiful hotels in Cairns Ongoing training and career development opportunities Part-time and Full-time hours available The Opportunities: We are seeking authentic and vibrant individuals, who are...


  • Darwin City, Australia Minor Hotels Full time

    Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...


  • Cairns City, Australia Shangri-La Cairns Full time

    Guest Service Representative - Part TimeShangri-La The Marina, Cairns Join our exceptional Front Office team at Shangri-La The Marina, Cairns, and become part of a globally renowned five-star hotel known for its outstanding service. We are seeking experienced and charismatic Guest Service Representatives who are passionate about providing exceptional...


  • Cairns City, Australia Shangri-La Cairns Full time

    Cairns City, QLDGuest Service Representative - Part TimeShangri-La The Marina, CairnsJoin our exceptional Front Office team at Shangri-La The Marina, Cairns, and become part of a globally renowned five-star hotel known for its outstanding service. We are seeking experienced and charismatic Guest Service Representatives who are passionate about providing...


  • Cairns City, Australia Shangri-La Cairns Full time

    Cairns City, QLDShangri-La The Marina, Cairns, is seeking expressions of interest from experienced and charismatic Guest Service Representatives, who are looking to join our team of friendly guest focused individuals, dedicated to providing exceptional service within our Front Office department at a 5-star level.The HotelShangri-La The Marina, Cairns is a...


  • Cairns City, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns, is seeking expressions of interest from experienced and charismatic Guest Service Representatives, who are looking to join our team of friendly guest focused individuals, dedicated to providing exceptional service within our Front Office department at a 5-star level. The Hotel Shangri-La The Marina, Cairns is a luxury...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Seeking a highly skilled and experienced Concierge/Porter to provide exceptional guest service at Shangri-La The Marina, Cairns. As a key member of our Front Office team, you will be responsible for ensuring our guests receive world-class service from arrival to departure.About the RoleMaintain a professional presence at the Concierge Desk, building strong...


  • Darwin city centre, Northern Territory, Australia Minor Hotels Full time

    At Minor Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel at home with your warm and welcoming presence.Responsibilities:Welcome and check-in guests with a smileCommunicate effectively and professionallyMake bookings and assist guests during their...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    About the RoleWe are seeking a motivated and friendly individual to join our team as a Luxury Guest Services Coordinator. This role is perfect for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.Key ResponsibilitiesProvide warm and welcoming experiences for our guests, ensuring they feel...


  • Cairns City, Queensland, Australia Oaks Hotels Full time

    Customer Service Job Opportunity at Oaks HotelsWe are seeking a highly motivated and friendly individual to join our team as a Guest Service Agent.About the Role:Welcome guests with a warm smile and make them feel at homeProvide exceptional customer service through smooth check-ins, check-outs, and insider knowledge on local attractionsMaintain a positive...


  • Cairns City, Queensland, Australia Oaks Hotels Full time

    Customer Service Role in a Modern HotelWe are seeking a motivated and friendly Guest Service Agent to join our team on a part-time basis at Oaks Cairns Hotel.This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and making guests feel welcome and valued.


  • Cairns North, Queensland, Australia Belgravia Leisure Full time

    About the RoleThe ideal candidate will lead a team to deliver exceptional guest experiences in line with the Belgravia Leisure Guest Charter.Key ResponsibilitiesTrain and develop frontline staff to meet sales targets and deliver exceptional guest experiencesMeet new member and growth targets on a daily/weekly/monthly basisProvide exceptional guest experience...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About UsShangri-La The Marina, Cairns is a five-star hotel that embodies luxury and personalized service.Job DescriptionAs a Concierge/Porter, you will play a key role in creating memorable moments for our guests. Your primary responsibility will be to maintain a welcoming and professional presence at the Concierge Desk, building strong relationships with...


  • Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.The successful Guest Service Agent will be responsible...