Service Planning Manager

2 weeks ago

Hoxton Park, Australia Kelsian Group Full time

Hoxton Park, NSW

Ready to Drive Change? If you’re ready to take the wheel and lead our network optimization efforts, transportation system. we’d love to hear from you Apply now and be a part of our journey towards a smarter, more efficient

ABOUT THE ROLE
 Location: Hoxton Park, NSW
As the Service Planning Manager, you will be accountable to the Managing Director NSW ensuring the efficient operation of our services.

Commencement Date: Immediately or by negotiation
Contract Type: Permanent Full Time

Why Join Us?

  • Impact: Play a key role in shaping the future of urban mobility.
  • Growth: Opportunities for professional development and career advancement.
  • Culture: Be part of a supportive and forward-thinking team that values innovation and collaboration.
  • Benefits: Competitive salary, comprehensive benefits package, and more

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

  • Strategic Oversight: Collect and analyse data on patronage, service performance, and other relevant metrics to inform strategic decision-making.
  • Program Coordination: Lead the preparation and coordination of route changes, network scheduling projects and manage regular reporting requirements to ensure timely and accurate updates.
  • Stakeholder Engagement: Organize and conduct union, committee & driver meetings to foster relations and gather feedback.
  • Customer and Staff Feedback: Investigate and address customer and staff feedback on route performance to identify areas for improvement.
  • Relationship Management: Develop and maintain relationships with key stakeholders, including TfNSW, local governments, and other relevant groups, to address public transport services and traffic management issues.
  • Service Reviews: Conduct & oversee comprehensive service reviews using the Hastus System to enhance customer experience and operational efficiency, ensuring that KPI targets are met.
  • Scheduling Oversight: Oversee all scheduling projects using the Hastus System to optimize service delivery.
  • Additional Duties: Perform other duties as required to support the company's objectives and enhance service operations.

ABOUT YOU

  • Proven ability to liaise with internal and external stakeholders at all levels.
  • Advanced skills in managing complex network, scheduling and efficiency projects
  • Excellent time management skills and the ability to prioritize tasks effectively.
  • Ensure personal safety and health while preventing any adverse effects on the safety and health of others at the workplace.
  • Adhere to safety policies, procedures, and rules; use personal protective equipment as required; and maintain and care for issued protective equipment.
  • Promptly report injuries and accidents, correct hazards where possible, and collaborate with management on safety and health matters.
  • Engage actively in safety and health programs and activities to promote a safe working environment.

Job Specifications:

  • Communication Skills: Ability to effectively communicate with all levels of company staff, external bodies, and the general public.
  • Organizational Skills: Strong organizational skills with meticulous attention to detail.
  • Report Writing: Proficient in preparing detailed reports and creating PowerPoint presentations.
  • Data Management: Skilled in using the Hastus System for reviewing and managing large datasets, including timetabling, scheduling and rostering
  • Technical Proficiency: Skilled in using Scheduling software, Microsoft Word, Excel, PowerPoint, and Access.

If you’re ready to lead and make a significant impact on our bus network, we invite you to apply for the Service Planning Manager position

ABOUT US

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our website

Join us in shaping the future of public transportation

Kelsian Group Limited is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

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