Food & Beverage Expert - In-Room Dining

7 days ago

Melbourne, Australia Marriott Full time

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Food & Beverage Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.  

The Food and Beverage Attendant provides exceptional service across a variety of food and beverage operations, including breakfast service, in-room dining, lounge service, bar service, and restaurant service. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

Please note that this role requires working rights in Australia to be considered.

Key Responsibilities:

Customer Service:

  • Greet and engage with guests in a friendly and professional manner.
  • Take and process food and beverage orders, offering recommendations and addressing any inquiries or concerns.
  • Ensure prompt and accurate service, maintaining high standards of presentation.

Breakfast Service:

  • Set up and prepare the breakfast area, including food displays and beverage stations.
  • Deliver the iconic Ritz-Carlton breakfast service
  • Assist guests with breakfast orders, ensuring timely delivery and adherence to dietary preferences.
  • Maintain cleanliness and organization in the breakfast area.

In-Room Dining:

  • Take in-room dining orders via phone or electronic systems and deliver food and beverages to guest rooms.
  • Set up in-room dining trays and ensure timely service.
  • Deliver personalized dining room set up in rooms and engage interactively with guest in-hourse. 
  • Follow privacy protocols and handle room keys with care.
  • Clean and organize trays and service items after delivery.

Lounge Service:

  • Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings.
  • Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
  • Assist with setting up and breaking down events or meetings in the lounge area.

Bar Service:

  • Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.
  • Manage bar inventory, including ordering supplies and monitoring stock levels.
  • Ensure cleanliness and organization of the bar area.

Dining Room Service:

  • Set up and clean tables, manage table settings, and ensure a tidy dining environment.
  • Assist with guest seating, managing reservations, and handling billing and payment transactions.

Event and Catering Support:

  • Assist with setup and service during events or catered functions.
  • Ensure all event-related tasks are completed efficiently and to guest satisfaction.

Stock & Quality Management:

  • Monitor inventory levels for various food and beverage areas and assist with ordering and restocking supplies.
  • Manage and rotate stock to minimize waste and ensure freshness.
  • Polish cutlery and required departmental items to ensure highest level of quality cleanliness

Team Collaboration:

  • Work closely with kitchen staff, bartenders, housekeeping and other front-of-house team members to ensure smooth operations.
  • Participate in staff meetings and training sessions as required.

Health and Safety Compliance:

  • Adhere to all health, safety, and hygiene regulations.
  • Report any maintenance or safety issues to management.

About You: 

  • An up-to-date RSA 
  • Relevant experience in a similar role 
  • Working rights in Australia 
  • Proficient and confident in delivering storylines to guest 
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment 
  • Armed with smart solutions and a can-do attitude 

Our Benefits:  

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend  
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now 

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Food & Beverage Expert - In-room Dining

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24200458 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset...

  • Food and Beverage Associate

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International Full time

    Unleash Your Passion for Exceptional ServiceWe are seeking a highly skilled Food and Beverage Associate - In-Room Dining Expert to join our dynamic team at W Melbourne, one of Marriott International's luxury brands.About the Role:Deliver exceptional in-room dining experiences for guests, providing personalized service and attention to detail.Set up, stock,...

  • Food and Beverage Expert

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24079149 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Food & Beverage Attendant - Room Service (Part-time

    5 months ago

    Melbourne, Australia Grand Hyatt Melbourne Full time

    Summary **About Hyatt** At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our...

  • Food and Beverage Attendant

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a...

  • F&b and Event Service Expert

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24157793 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...

  • Section Waiters

    6 months ago

    Melbourne, Australia Ruby Dining Room - The Operator Group Full time

    Ruby Dining Room - The Operator Group We are searching for a driven industry professionals to join our new team at Ruby Dining Room Melbourne with opportunities available for section waiters with relevant experience. Work within a diverse, supportive team who share a commitment to quality in food, beverage and service. About us: Ruby Dining Room Melbourne...

  • Food and Beverage Attendant

    4 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • In Room Dining Attendant

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24148556 **Job Category** Food and Beverage & Culinary **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...

  • Airport Dining Service Expert

    5 days ago

    Melbourne Airport, Australia DELAWARE NORTH Full time

    Delaware North Australia is seeking skilled individuals to join our team at Melbourne Airport as Airport Dining Service Experts.We are a leading hospitality provider, and our dining services cater to millions of passengers each year. As an Airport Dining Service Expert, you will be responsible for providing exceptional food and beverage service while...

  • Food and Beverage Attendant

    5 months ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Food and Beverage Service Ambassador

    6 days ago

    South Melbourne, Victoria, Australia Hyatt Full time

    At Hyatt House South Melbourne, we're not just opening a hotel - we're creating a home away from home for our guests. As a Host - Food & Beverage, you'll be an integral part of our team, responsible for delivering exceptional customer service and ensuring that every guest feels welcome and cared for.We're looking for someone who is passionate about providing...

  • Food and Beverage Service Professional

    2 weeks ago

    Melbourne, Victoria, Australia MANTRA GROUP LIMITED Full time

    Mantra Tullamarine Hotel is a modern 4.5 star property, strategically situated near Melbourne Airport. The hotel offers 277 spacious and contemporary accommodation options, including deluxe, executive, and premier studios. With six state-of-the-art meeting rooms, two large function rooms, and an on-site restaurant, Woodlands Restaurant & Bar, this role is...

  • Food and Beverage Service Expert

    2 weeks ago

    Melbourne, Victoria, Australia SOFITEL Full time

    About Sofitel Melbourne on CollinsSofitel Melbourne On Collins is a luxury hotel escape in the heart of Melbourne city centre.We combine French elegance and modern luxury to curate dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience while overlooking the city skyline.As a Hotel for the Arts,...

  • Food and Beverage Expert Opportunity

    9 hours ago

    Melbourne, Victoria, Australia Marriott Full time

    About Marriott HotelsAs a leading hospitality brand, Marriott Hotels is dedicated to delivering exceptional experiences for our guests. We believe in putting people first and creating memorable moments that exceed expectations.In this role, you will be part of a collaborative team that is passionate about innovation and excellence. Our commitment to quality...

  • Dining Experience Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Unlock Your PotentialWe are seeking a highly skilled and dedicated individual to join our team as a Food & Beverage Service Expert. As part of our dynamic hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that their dining experience is nothing short of outstanding.About the RoleAs a Food & Beverage...

  • Food and Beverage Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Food and Beverage Supervisor Job SummaryAs a Food and Beverage Supervisor with Marriott International, you will play a key role in ensuring the smooth operation of our dining rooms. Your responsibilities will include managing staff, inspecting grooming and attire, and maintaining a clean and organized environment. You will also be responsible for completing...

  • Luxury In-Room Dining Host

    1 week ago

    Melbourne, Victoria, Australia Marriott International Full time

    Ignite Curiosity, Expand WorldsWe are seeking a skilled Luxury In-Room Dining Host to join our team at W Melbourne. As a key member of our hospitality tribe, you will be responsible for delivering exceptional in-room dining experiences to our guests.About the RoleThe successful candidate will have experience in a dynamic restaurant setting and possess a...

  • Dedicated Food and Beverage Expert

    2 days ago

    Melbourne, Victoria, Australia Marriott Full time

    Unlock Your Potential as a Marriott F&B Service ExpertWe are seeking an exceptional individual to join our team as a Food and Beverage Service Expert at Marriott Hotels. As a key member of our hospitality team, you will play a vital role in delivering outstanding service to our guests and contributing to the success of our luxury hotel.About the Role:You...

  • Hotel Food and Beverage Expert

    6 days ago

    Melbourne, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a skilled Hotel Food and Beverage Expert to join our team. As a key member of our hospitality staff, you will be responsible for delivering exceptional food and beverage experiences to our guests.Key ResponsibilitiesTend to the restaurant service period, ensuring seamless guest interactions and exceeding expectations.Engage with...