Food & Beverage Expert - In-room Dining

3 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24200458
**Job Category**Food and Beverage & Culinary
**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a **Food & Beverage Expert, **we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Food and Beverage Attendant provides exceptional service across a variety of food and beverage operations, including breakfast service, in-room dining, lounge service, bar service, and restaurant service. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

**Key Responsibilities**:
**Customer Service**:

- Greet and engage with guests in a friendly and professional manner.
- Take and process food and beverage orders, offering recommendations and addressing any inquiries or concerns.
- Ensure prompt and accurate service, maintaining high standards of presentation.

**Breakfast Service**:

- Set up and prepare the breakfast area, including food displays and beverage stations.
- Deliver the iconic Ritz-Carlton breakfast service
- Assist guests with breakfast orders, ensuring timely delivery and adherence to dietary preferences.
- Maintain cleanliness and organization in the breakfast area.

**In-Room Dining**:

- Take in-room dining orders via phone or electronic systems and deliver food and beverages to guest rooms.
- Set up in-room dining trays and ensure timely service.
- Deliver personalized dining room set up in rooms and engage interactively with guest in-hourse.
- Follow privacy protocols and handle room keys with care.
- Clean and organize trays and service items after delivery.

**Lounge Service**:

- Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings.
- Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
- Assist with setting up and breaking down events or meetings in the lounge area.

**Bar Service**:

- Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.
- Manage bar inventory, including ordering supplies and monitoring stock levels.
- Ensure cleanliness and organization of the bar area.

**Dining Room Service**:

- Set up and clean tables, manage table settings, and ensure a tidy dining environment.
- Assist with guest seating, managing reservations, and handling billing and payment transactions.

**Event and Catering Support**:

- Assist with setup and service during events or catered functions.
- Ensure all event-related tasks are completed efficiently and to guest satisfaction.

**Stock & Quality Management**:

- Monitor inventory levels for various food and beverage areas and assist with ordering and restocking supplies.
- Manage and rotate stock to minimize waste and ensure freshness.
- Polish cutlery and required departmental items to ensure highest level of quality cleanliness

**Team Collaboration**:

- Work closely with kitchen staff, bartenders, housekeeping and other front-of-house team members to ensure smooth operations.
- Participate in staff meetings and training sessions as required.

**Health and Safety Compliance**:

- Adhere to all health, safety, and hygiene regulations.
- Report any maintenance or safety issues to management.

**About You**:

- An up-to-date RSA
- Relevant experience in a similar role
- Working rights in Australia
- Proficient and confident in delivering storylines to guest
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusi

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