IT Systems Support Officer

2 months ago

Launceston, Australia Respect Aged Care Full time

Description

Are you a skilled IT Technician that is looking to join a dedicated team, providing exceptional IT support and solutions for our aged care operations?

The IT Technician will ensure the smooth and efficient functioning of our technological infrastructure and systems, providing technical support, troubleshooting, and solutions to maintain optimal performance and productivity.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The IT Systems Support Officer will be responsible to provide quality support and assistance to the Respect environment, staff and residents. The role’s primary aim is to ensure the proficient day-to-day functioning of the Information and Technology services and solutions. Th role is based onsite and will focus on level 1 and 2 activities as well as the procurement and logistics of equipment supply requests. Some travel may be required.

Requirements

Key duties include:

  • Provide support for all IT-related matters.
  • Manage all Desktop, and Windows infrastructure.
  • Achieve agreed service level agreements.
  • Develop and maintain knowledge base documentation.
  • Manage procurement activities and logistics of equipment requests.
  • Contribute to IT-related projects.
  • Work with third-party vendors as required.
  • Other associated tasks as directed by Respect.

What you can bring to the role:

  • Microsoft Certified Professional (MCP) or Fundamentals certification.
  • Previous IT Helpdesk and Support experience.

The following technical knowledge is strongly desired:

  • Office 365 administration.
  • Printer management and administration.
  • Microsoft Active Directory.
  • Microsoft Remote Desktop Services.
  • Networking basics.
  • 3CX
  • Jira and Confluence

Benefits

What we can offer you:

  • Competitive salary and entitlements.
  • Pay incentives including not-for-profit salary packaging.
  • Meaningful work in a purpose-driven organisation.
  • Long-term employment in a recession-proof sector.
  • Learning, development, and growth opportunities.
  • Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve

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