Service Delivery Manager

1 month ago

Emerald, Australia Ozcare Full time
$119, 383 per annum - pro rataPart Time - 60 hours per fortnight We're hiring smiles We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.
About Us

Ozcare's home care services supports our clients to live independently and safely in their own homes for as long as they can. Ozcare's team of carers, nurses, dementia advisors, allied health professionals and case managers work together to support our clients with a wide range of services delivered in their home or in the community, funded through various Commonwealth and State funded programmes. 

Your Role

Based in our Community Care office and reporting to the Branch Manager, you will oversee the day-to-day management and delivery of health programs and support services. You will lead a team of Assistant Coordinators, Schedulers, Administrators, Care Assistants, and In-Home Support Workers, ensuring high-quality service delivery and employee engagement.

Your main responsibilities include:

Oversee daily management and delivery of services.Provide coaching and support to employees and volunteers.Ensure holistic service delivery focused on clients' needs and rights.Monitor and evaluate service provision through client and team feedback.Support continuous quality improvement and innovation in client services.Assist the Branch Manager in reviewing branch operations for ongoing viability.

Your Attributes

We're looking for a person who has what it takes to make a difference in our clients' lives.

You have:

Experience in managing the day-to-day operations of a community aged and disability service provider, including staffing, budgeting, and resource allocation.A warm and caring natureThe willingness to go the extra mileA positive attitude towards health and wellbeingThe flexibility to work a varied rosterAbility to work well under pressure

How You'll Benefit

You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

5 weeks annual leave as standardAnnual leave loadingOptional salary packaging, meal entertainment cards, and novated leasesPrivate health insurance discountsUniform and laundry allowanceEmployee Assistance Program

Role Requirements

Strong understanding of the Community Care industry and the operational requirements of a Community Care Branch.

Well-developed communication and interpersonal skills including conflict resolution and negotiationDemonstrated strong verbal, written and interpersonal communication skills to communicate and work effectively with a broad range of peopleAbility to develop staff, foster teamwork and effectively work as a team member whilst providing leadershipStrong understanding of workforce management including recruitment and schedulingWell-developed understanding of financial managementIntermediate to advanced computer skills to ensure ability to use Ozcare's management and Community Care systemsProof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)Current Police Screening CertificateCurrent NDIS Worker Screening Check (Yellow Card) and Blue Card (Working with Children Check)Current Queensland driver's licenceTertiary Qualifications and/or relevant experience in a health-related field (e.g. Health and Human services)Qualify as Key Personnel

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply

If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people we would love to hear from you.

  • Service Delivery Manager

    1 month ago

    Emerald, Australia Ozcare Full time

    About the RoleWe are seeking a highly skilled and dedicated Service Delivery Manager to join our Community Care division. As a key member of our team, you will be responsible for overseeing the day-to-day management and delivery of health programs and support services.Key ResponsibilitiesLead a team of Assistant Coordinators, Schedulers, Administrators, Care...

  • Service Delivery Manager

    4 weeks ago

    Emerald, Australia Ozcare Full time

    About the RoleWe are seeking a highly skilled and dedicated Service Delivery Manager to join our Community Care team at Ozcare. As a key member of our leadership team, you will be responsible for overseeing the day-to-day management and delivery of health programs and support services.Key ResponsibilitiesLead a team of Assistant Coordinators, Schedulers,...

  • Service Delivery Manager

    1 month ago

    Emerald, Australia Ozcare Full time

    $119, 383 per annum - pro rata Part Time - 60 hours per fortnight We're hiring smiles! We acknowledge that our staff are our greatest asset.  We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.About Us Ozcare's home...

  • Service Delivery Manager

    4 days ago

    Emerald, Australia Ozcare Full time

    We are seeking a dedicated Service Delivery Manager to oversee the day-to-day management and delivery of health programs and support services within our Community Care division.As a key member of our team, you will be responsible for leading a team of Assistant Coordinators, Schedulers, Administrators, Care Assistants, and In-Home Support Workers, ensuring...

  • Customer Service Agent

    2 weeks ago

    Emerald, Australia Coles Full time

    At Coles Supermarkets, we're looking for a skilled and enthusiastic Customer Service Agent to join our team as a Delivery Driver. As a key member of our delivery team, you'll be responsible for safely navigating our iconic Coles vans through busy streets and suburban roads to deliver customer orders to their homes.About the RoleAs a Delivery Driver, you'll...

  • Customer Service Agent

    3 weeks ago

    Emerald, Australia Coles Full time

    At Coles Supermarkets, we're looking for a Customer Service Agent (CSA) to join our team as a Delivery Driver. As a CSA, you'll play a vital role in helping us deliver customer orders to their homes safely and efficiently.About the RoleAs a Delivery Driver, you'll be responsible for navigating your local neighbourhoods to deliver customer orders during the...

  • Customer Service Agent

    3 weeks ago

    Emerald, Australia Coles Full time

    About the roleAs a Customer Service Agent (CSA), you will be responsible for delivering customer orders to their homes in a safe and efficient manner. You will navigate through busy streets, suburban roads, and regional areas to ensure timely delivery.About you and your skillsA commitment to providing great customer experiences by working with enthusiasm,...

  • Delivery Driver

    1 month ago

    Emerald, Australia Team Global Express Full time

    About the RoleWe are seeking a skilled Van Driver to join our team at Team Global Express. As a key member of our operations team, you will be responsible for delivering goods and packages to our customers in a timely and efficient manner.Key ResponsibilitiesOperate a company vehicle to deliver goods and packages to customersComplete deliveries promptly and...

  • Truck Driver Delivery Expert

    4 days ago

    Emerald, Australia Reece Group Full time

    About Reece PlumbingWe make connections, and our team is the backbone of it.As a retail sales assistant, you'll work closely with trades and businesses to deliver exceptional customer service in-store and in the warehouse. No prior experience is required, but you must possess a MR Truck licence and fork lift licence.Your Day-to-Day Responsibilities:Pick...

  • Electric Vehicle Delivery Driver

    4 weeks ago

    Emerald, Australia Australia Post Full time

    About the RoleWe are seeking a skilled and reliable Electric Vehicle Delivery Driver to join our team in Emerald QLD. As a key member of our delivery team, you will be responsible for delivering mail and small parcels to homes and businesses in a safe and efficient manner.Key ResponsibilitiesDeliver mail and small parcels to customers in a timely and...

  • Delivery Operations Associate

    3 days ago

    Emerald, Australia Reece Group Full time

    As a key member of our delivery team, you will play a vital role in ensuring seamless operations at our retail sales branches. If you have a MR Truck licence and enjoy working with customers, this could be the perfect opportunity for you.About Reece PlumbingWe make connections that last. As a leading provider of quality products and services to the trade...

  • HR Driver

    3 weeks ago

    Emerald, Australia Followmont Transport Full time

    Job Title: HR Driver - Multidrop DeliveriesAbout the Role:We are seeking a highly motivated and experienced driver to join our team at Followmont Transport Emerald. As an HR Body Truck driver, you will be responsible for completing multidrop pickups and deliveries throughout the local area.Key Responsibilities:Operate a HR Body Truck to deliver high levels...

  • Freight Delivery Specialist

    22 hours ago

    Emerald, Australia Followmont Transport Full time

    DescriptionFollowmont Transport Emerald is seeking experienced drivers to operate a HR Body Truck for multidrop pickups and deliveries in the local area.The Role:Fulltime permanent position | Monday to FridayDeliver high levels of service through effectively transporting general freight, supporting the Emerald community.Complete daily vehicle inspections,...

  • Plumbing Trade Counter/Delivery Driver

    4 weeks ago

    Emerald, Australia Reece Group Full time

    About the RoleWe are seeking a skilled and customer-focused Trade Counter/Delivery Driver to join our team in Emerald. As a key member of our Trade Counter team, you will be responsible for providing exceptional customer service, assisting plumbers and other tradespeople with their product needs, and undertaking various tasks to ensure the smooth operation...

  • Delivery Driver Position

    3 weeks ago

    Emerald, Australia Team Global Express Full time

    About the RoleWe are seeking a skilled Van Driver to join our team at Team Global Express. As a key member of our logistics team, you will be responsible for delivering goods to our customers in a timely and efficient manner.Key ResponsibilitiesOperate a van to deliver goods to customers across various locationsEnsure timely and efficient delivery of goods,...

  • Electric Vehicle Delivery Driver

    1 month ago

    Emerald, Australia Australia Post Full time

    Permanent part-time position working 25 hours a week Commitment required to work Monday - Friday 6:30 am - 11:30amAs an employee, access our 'Post Perks', a variety of discounted retailer and services benefitsHelp us deliver like never beforeAs our Postie working in Emerald QLD, you’ll be operating and delivering on our 3-Wheeled Electric Delivery...

  • Local HR Driver

    3 weeks ago

    Emerald, Australia Followmont Transport Full time

    Job SummaryWe are seeking a highly motivated and experienced driver to operate a HR Body Truck for multidrop pickups and deliveries throughout the local area.The RoleFull-time permanent position, Monday to FridayDeliver high levels of service to customers through effectively transporting general freight and supporting the Emerald communityComplete daily...

  • Local HC Driver

    3 weeks ago

    Emerald, Australia Followmont Transport Full time

    **About the Role**We are seeking a highly motivated and experienced HC truck driver to join our team at Followmont Transport. As a key member of our team, you will be responsible for operating a HC truck to complete multidrop pickups and deliveries throughout the local area.**Key Responsibilities**Deliver high levels of service to our customers through...

  • Local HC Driver

    3 weeks ago

    Emerald, Australia Followmont Transport Full time

    Job Summary:We are seeking a highly motivated and experienced HC truck driver to join our team at Followmont Transport. As a key member of our team, you will be responsible for operating a HC truck to complete multidrop pickups and deliveries throughout the local area.The Role:Full-time permanent position with a Monday to Friday scheduleDeliver high levels...

  • Plumbing Trade Counter/Delivery Driver

    1 month ago

    Emerald, Australia Reece Group Full time

    About Reece PlumbingWe are a leading supplier of plumbing and bathroom products with a global presence. For over 100 years, we've supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.About the RoleAs a member of our Trade Counter team in Emerald, you'll help plumbers and other tradespeople access...