Service Delivery Manager

1 month ago

Emerald, Australia Ozcare Full time
  • $119, 383 per annum - pro rata
  • Part Time - 60 hours per fortnight

We're hiring smiles We acknowledge that our staff are our greatest asset.  We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.
About Us

Ozcare's home care services supports our clients to live independently and safely in their own homes for as long as they can. Ozcare's team of carers, nurses, dementia advisors, allied health professionals and case managers work together to support our clients with a wide range of services delivered in their home or in the community, funded through various Commonwealth and State funded programmes. 

Your Role

Based in our Community Care office and reporting to the Branch Manager, you will oversee the day-to-day management and delivery of health programs and support services. You will lead a team of Assistant Coordinators, Schedulers, Administrators, Care Assistants, and In-Home Support Workers, ensuring high-quality service delivery and employee engagement.

Your main responsibilities include:

  • Oversee daily management and delivery of services.
  • Provide coaching and support to employees and volunteers.
  • Ensure holistic service delivery focused on clients' needs and rights.
  • Monitor and evaluate service provision through client and team feedback.
  • Support continuous quality improvement and innovation in client services.
  • Assist the Branch Manager in reviewing branch operations for ongoing viability.

 Your Attributes

We're looking for a person who has what it takes to make a difference in our clients' lives.

You have:

  • Experience in managing the day-to-day operations of a community aged and disability service provider, including staffing, budgeting, and resource allocation.
  • A warm and caring nature
  • The willingness to go the extra mile
  • A positive attitude towards health and wellbeing
  • The flexibility to work a varied roster
  • Ability to work well under pressure

How You'll Benefit

You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

  • 5 weeks annual leave as standard
  • Annual leave loading
  • Optional salary packaging, meal entertainment cards, and novated leases
  • Private health insurance discounts
  • Uniform and laundry allowance
  • Employee Assistance Program

Role Requirements

Strong understanding of the Community Care industry and the operational requirements of a Community Care Branch.

  • Well-developed communication and interpersonal skills including conflict resolution and negotiation
  • Demonstrated strong verbal, written and interpersonal communication skills to communicate and work effectively with a broad range of people
  • Ability to develop staff, foster teamwork and effectively work as a team member whilst providing leadership
  • Strong understanding of workforce management including recruitment and scheduling
  • Well-developed understanding of financial management
  • Intermediate to advanced computer skills to ensure ability to use Ozcare's management and Community Care systems
  • Proof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)
  • Current Police Screening Certificate
  • Current NDIS Worker Screening Check (Yellow Card) and Blue Card (Working with Children Check)
  • Current Queensland driver's licence
  • Tertiary Qualifications and/or relevant experience in a health-related field (e.g. Health and Human services)
  • Qualify as Key Personnel

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply

If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people we would love to hear from you.

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