Community Manager

2 months ago

Melbourne, Australia Stockland Full time

We are looking for a Community Manager to join and be part of our fantastic over-50’s lifestyle communities’ business.

An exciting time to come into this newly created, multi-faceted role, based at our new Stockland Halcyon Highlands, in Mickleham, northeast of Melbourne CBD.

About the role

This role will be working to provide the best operations management and customer service possible and look after the Homeowner experience. You can be the person who delivers delight to our new Homeowners and future new Homeowners.

Some of your responsibilities will include:

  • Support and nurture the delivery of active and passive activities, including inductions, community events, wellness program and functions
  • Manage all Homeowners queries and complaints promptly in a courteous and professional manner, and in line with internal escalation procedures where required
  • Manage front of house duties, back of house duties including all general office administration and record keeping
  • Monitor the ongoing financial performance competently and seek out opportunities to improve the Homeowners experience and/or profitability
  • Actively contribute to Stockland’s risk aware culture and performance through participating in operational risk training and adhering to relevant compliance and regulatory obligations
  • Ensure compliance and participation across company and industry wide audits

About you

We are looking for a passionate and empathetic people-person with unparalleled stakeholder relationship skills. You’ll be commercially minded with an understanding of how budgets work.

  • You’ll bring solid experience in a similar role managing customer experience and property
  • Experience in Land Lease Community, Retirement Living, or Hotel/Holiday Resort industry will be highly regarded
  • Excellent verbal and written communication skills along with building relationships with internal and external stakeholders is key
  • Exposure and knowledge in financial and budget management will be highly advantageous
  • You’ll bring strong emotional intelligence and maturity to deal with sensitive and confidential items
  • You are community minded, and service orientated, with a can-do and hands-on approach
  • Proficient computer literacy including use of MS Office Suite
  • Have the flexibility to attend functions outside of normal working hours as required

The Stockland Proposition

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities across Southeast Queensland, Victoria, NSW and Western Australia.  Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply today – Stockland – a better way to live

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au

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