Senior Planning Analyst, Customer Resolution and Remediation

2 weeks ago


Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Senior Planning Analyst, Customer Resolution and Remediation

Senior Planning Analyst, Customer Resolution and Remediation

Req ID: Department: AR Customer Resolution Breach Reporting & Systemic Division: Australia Retail Location: Melbourne

About the role

Reporting to the Head of Delivery and Regulatory Response, Customer Resolution and Remediation, you will be responsible for consolidation of CR&R portfolio investments, working closely with BU teams within CR&R on FTE profiles, expense tracking, benefit realisation and productivity tracking, and in turn providing review and challenge, insights, and recommendations to Head of Delivery, and Regulatory Response, and Portfolio Lead Customer Resolution and Remediation. This will include all investment slate initiatives and may also include some BAU projects.

You will ensure that Project delivery across portfolio is aligned with Australia Retail strategic priorities.

The role will support and collaborate closely with retail governance and project teams to identify skills, assess existing capabilities, and implement a plan for capabilities uplift and development.
You will interface into central divisional and group functions on the investment planning process, as well as working closely with Finance to ensure we have a well-considered, aligned, robust process.
You will drive increased consistency and quality in PPM, providing coaching where required. 
As capacity allows, you will take lead on individual initiatives.

Role Location: Collins Street, Docklands VIC
Role Type: Permanent, Full Time or Part Time (Minimum of 32 hours) 

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

3+ years of experience in project management, investment planning, cost management.  Strong understanding of project management methodologies, processes, and best practices.  Experience of using PPM.  Excellent communication, negotiation, and interpersonal skills. Proficient and excellent in powerpoint skills Proficient in excel / data analysis

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

Recruiter Please update with country specific content.

Job Posting End Date

08/05/, 11.59pm, (Melbourne Australia)



  • Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...

  • Business Analyst

    3 weeks ago


    Melbourne, Australia Talenza Full time

    Business Analyst – Remediation $800- $950 a day, Initial 6-month contract CBD Talenza have been engaged by a leader in the banking and insurances industries to hire an experienced Business Analyst with remediation experience. About you You will be an experienced Business Analyst with experience : Conducting thorough analysis...

  • Senior Test Analyst

    1 week ago


    Melbourne, Australia Six Degrees Executive Full time

    As one of Australia's fastest growing and most trusted retail brands, this orgnaisation is in the midst of a dynamic and multi-faceted digital transformation. They are needing a Senior Test Analyst with extensive experince in the retail domain to join their team and enhance the omnichannel experience for their customers. Located in the SE suburbs of...

  • Find Fix

    1 month ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 58231 **Department**: AR Everyday Banking Find, Fix & Remediate **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible...


  • Melbourne, Australia Hughes and Jones Consulting Full time

    Major government cyber operations uplift program defining national cyber security strategy. Multiple security engineering, detection analyst, threat intelligence, threat hunt, incident response, security operations center roles.  Full Position Descriptions Provided For Short-Listed Candidates Responsibilities include; Cyber Security Engineering -...


  • Melbourne, Australia Latitude Full time

    Our Risk function is made up of a strong team of professionals who protect Latitude by ensuring operational and compliance risks are professionally managed and enable the business to grow by making appropriate risk-informed decisions.About the roleOur Remediation Stream Lead is seen as a trusted advisor & business partner who is responsible for performing...

  • Senior Compliance

    1 month ago


    Melbourne, Australia Nintex Full time

    About Nintex: At Nintex, we are transforming the way people work, everywhere.  Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...


  • Port Melbourne, Australia Latitude Financial Services Full time

    Our Risk function is made up of a strong team of professionals who protect Latitude by ensuring operational and compliance risks are professionally managed and enable the business to grow by making appropriate risk-informed decisions.About the roleOur Remediation Stream Lead is seen as a trusted advisor & business partner who is responsible for performing...

  • Cyber Risk Analyst

    1 month ago


    Melbourne, Australia CYOS Solutions Full time

    **Application closing date**: Tuesday, 20 June 2023 - 11:59pm, Canberra time **Estimated start date**: Monday, 03 July 2023 **Location of work**: VIC **Length of contract**: 6 months **Contract extensions**: 2 x 6 months **Security clearance**: Must have Negative Vetting Level 1 **Rates**: $100 - $130 per hour (inc. super) Services Australia is...


  • Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 64070 **Department**: AR Customer Resolution Compliants Resolution **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible...

  • Senior Analyst

    1 week ago


    Melbourne, Australia Department of Transport and Planning Full time

    About the Role This is a Fixed Term Position until August 2025 This great role is responsible for collating and analysing sensitive and confidential data to monitor compliance and identify non-compliance with business rules, policies and standards of behaviour occurring in the department. The role involves leading the development of reporting capabilities...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **You’ll be supported to manage your career, work, and life**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...


  • Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 43637 **Department**: AR Customer Resolution Compliants Resolution **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible...


  • Melbourne, Australia CitiPower and Powercor Full time

    **Protective Security and Network Facilities Analyst**: - Melbourne, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of...

  • Senior Data Analyst

    4 weeks ago


    Melbourne, Australia Anton Murray Consulting Full time

    MelbourneAsset ManagementPermanentThe Senior Data Service Analyst role sits within the Data as a Service Client Delivery team and is responsible for support and delivery of Data as a Service.The role performs day-to-day oversight of Data as a Service-related reporting services that are produced by the offshore hub location.The Senior Data Service Analyst...


  • Melbourne, Australia Group Finance Full time

    Your Impact Asahi is seeking a senior finance professional with record of achievement in FMCG or retail to fill the newly created role of Senior Finance Analyst – Capital Planning, based in our Southbank office. You will support and enhance financial capital planning activities while managing multiple projects across the Asahi business, all while building...

  • Planning Analyst

    4 weeks ago


    Melbourne, Australia Country Road Group Full time

    The Role We have a fantastic opportunity for a Planning Analyst to join the Country Road team. The Planning Analyst plays a key role in providing information and recommendations based on sales analysis looking at current trade and historical data. Key Responsibilities - Managing the allocation of product to ensure it is delivered to the right store at the...


  • Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Senior Analyst, Projects - Sanctions Senior Analyst, Projects - Sanctions Req ID: Department: Risk Group Compliance - Financial Crime Division: Risk Location: Melbourne About the roleJob Title: Senior Analyst – Projects (Sanctions)Location: Collins Street, Docklands VIC Role Type: Fixed term – Full TimeRole Duration: 18 Months Stimulating and...


  • Melbourne, Australia Mars Recruitment Full time

    MARS Recruitment are proud to be partnering with an Australian owned Software and Technology services business who are looking for a highly experienced Commerical Financial Planning & Analysis Analyst to join their high performing finance team. As the company grows from strength to strength they are a seeking a professional with strong commercial accumen to...


  • Melbourne, Australia Randstad Australia Full time

    Role: Senior Finance AnalystRandstad Senior Accounting is working with an ASX 50 listed company to recruit a Senior Finance Analyst on an initial 6 month contract. With the opportunity to join a dynamic, high performing finance team within the infrastructure industry, this role may have the potential for extension for the right individual. Position Overview:...