Administration Manager – Client Services

4 weeks ago

Milton, Australia Top Office Full time

A permanent full-time opportunity has become available with a true market leader in the training industry.  Blue Dog Training, an Australian owned Registered Training Organisation, is well respected and recognised as Australia’s largest provider of construction training and is a trusted provider of Construction Industry White Cards.

Reporting to the Manager – Client Services, the role of Administration Manager will work within the White Card team and focus on team co-ordination (including workflow, rostering, KPI monitoring and performance management), data and reporting, administration, client service and ensuring compliance.

Key responsibilities include:

  • Guide, support, train and coordinate the team and monitor workflow, queue management and KPIs (including identifying and implementing strategies that will support performance and achievement of goals).
  • Rostering (including RDOs, leave, casual trainer rescheduling, reception, etc).
  • Maintain databases, spreadsheets and other tools used in data analysis and collate data and information for management and regulatory reporting.
  • Effectively manage complex queries and complaints with a professional, constructive, and solutions-based approach.
  • Enter and report on white card sessions in accordance with regulatory and licencing agreements.
  • Process refunds and ensure direct deposits are checked daily.
  • Card stock management (including ordering, overseeing card supply, issuing replacement cards and return management).
  • Provide administrative support to Management and Trainers including, co-ordinating external venue bookings and custom booking management (including scheduling).
  • Ensure relevant training materials, data, information, and presentations are available and provided to trainers.
  • Contribute to compliance processes through adherence to relevant standards and validation processes, assisting with regular internal audits; continuous improvement functions, accurate data entry, recordkeeping; and verifying training delivery is in line with external and internal requirements.
  • Support teams to moderate, develop, review, enhance and implement training resources, work processes, policies, procedures, and standards to ensure they meet constantly changing client, business, industry, audit, and regulatory requirements.
  • Attend and contribute to management meetings (including recording action items and ensuring follow-up) and chair team meetings/trainer meetings.
  • Work effectively with all stakeholders and support other projects as required.

This role has the option of being based from either the Milton or Ipswich Office (the first two months of training must be completed at the Head Office in Milton). However, you will also be required to visit and work from each site (Milton, Ipswich and Gold Coast) at least once/month, as well as visiting external trainers (Maroochydore, Browns Plains, Ipswich, Miami, Milton) at least every two months.

To be considered for this opportunity, you will need to demonstrate:

  • Strong administration experience within an aligned role.
  • Well-developed communication and interpersonal skills with leadership qualities and a demonstrated ability to support, coach, lead, monitor and positively influence a team.
  • Previous experience within a registered training organisation (RTO) would be an advantage (but not essential).
  • Certificate IV in Training and Assessment advantageous (or willingness to acquire with the financial support of Blue Dog Training).
  • Strong organisational and time management skills with a proven ability to meet deadlines consistently.
  • Intermediate skills in MS Word, MS Excel and MS Outlook, together with the confidence to learn new systems quickly.
  • Working with Children Suitability Card (Blue Card) – either current or eligible to apply.

We are seeking a team player who takes ownership and responsibility, shows initiative and ensures follow-through.  This is an opportunity to work with an organisation that has been awarded many times over for their achievements in training.  They embrace technology and offer a professional working environment with a team of people that are dedicated to delivering high quality training outcomes.

An attractive salary will be offered based on skills and experience.  This is a permanent full-time role and Blue Dog Training offers the option of working your hours across a 9 day fortnight (allowing you to take an RDO every second week) or a 4.5 day week.

Where to from here?

Top Office Group is recruiting this role exclusively for Blue Dog Training. Please submit your application as soon as possible. If you have any specific questions, please phone our recruitment team on 3812 2920 or email kylie@topoffice.com.au.

We look forward to hearing from you

www.topoffice.com.au

  • Managed Services Administrator

    2 months ago

    Milton, Australia Pro AV Solutions Full time

    We’re looking for a passionate and talented administrator to join Pro AV Solutions, working as part of the managed services team in a never-boring, dynamic working environment. This is a fantastic opportunity for someone who may have recently graduated school and is looking to get their foot into the corporate administration world. **About the...

  • Program Manager – Client Services

    6 days ago

    Milton, Queensland, Australia Top Office Full time

    A permanent full-time opportunity has become available with a true market leader in the training industry. Blue Dog Training, an Australian owned Registered Training Organisation, is well respected and recognised as Australia's largest provider of construction training and is a trusted provider of Construction Industry White Cards. Reporting to the Manager...

  • Shared Services Manager

    5 days ago

    Milton, Queensland, Australia Davidson Group Services Full time

    My clientOur client is the largest provider in Queensland of Home, Retirement and Aged Care, as well as CommunitySupport. Valued at $170 million and headquartered in Milton, the corporate teams act a valued business partners for all of the Queensland sites.Due to a large implementation project, my client is seeking a dynamic and motivated Shared Services...

  • Administration Officer

    5 days ago

    Milton, Queensland, Australia Lutheran Services Full time

    We provide important care and accommodation to the people of Queensland._We are seeking an experienced administration officer to join our property and assets team located at our head office in Milton.About the role:This is a unique opportunity to bring your administration experience and communication skills to consult and collaborate with a diverse range of...

  • Shared Services Manager

    4 days ago

    Milton, Australia Davidson Group Services Full time

    **My client** Our client is the largest provider in Queensland of Home, Retirement and Aged Care, as well as Community Support. Valued at $170 million and headquartered in Milton, the corporate teams act a valued business partners for all of the Queensland sites. Due to a large implementation project, my client is seeking a dynamic and motivated Shared...

  • Administration Officer

    5 days ago

    Milton, Australia Lutheran Services Full time

    We provide important care and accommodation to the people of Queensland._ We are seeking an experienced administration officer to join our property and assets team located at our head office in Milton. **About the role**: This is a unique opportunity to bring your administration experience and communication skills to consult and collaborate with a diverse...

  • 15492i Student Services Administrator

    2 months ago

    Milton, Australia Top Office Group Full time

    A permanent full time role has become available within a highly reputable business for an experienced Student Services Administrator, located in Milton. The role will be responsible for providing administrative support to a team of trainers that are delivering programs within school based environments, including: - Coordinating documentation and...

  • 15622i Student Services Administrator

    3 weeks ago

    Milton, Australia Top Office Group Full time

    A permanent full time role has become available within a highly reputable business for an experienced Student Services Administrator, located in Milton. The role will be responsible for providing administrative support to a team of trainers that are delivering programs within school based environments, including: - Coordinating documentation and...

  • Administration Assistant

    6 days ago

    Milton, Queensland, Australia GR Engineering Services Full time

    Administration AssistantMilton QLD, AustraliaWeekly pay cycleA collaborative and supportive team environment with all the tools to succeedLong term projectsGR Engineering Services Limited (GRES) is an ASX listed (GNG) engineering consulting and contracting organisation providing high quality process engineering design and construction services to the...

  • Administration Assistant

    4 weeks ago

    Milton, Australia GR Engineering Services Full time

    Administration Assistant Milton QLD, Australia Apply Back to Results Weekly pay cycle A collaborative and supportive team environment with all the tools to succeedLong term projectsGR Engineering Services Limited (GRES) is an ASX...

  • Administration Assistant

    3 weeks ago

    Milton, Australia GR Engineering Services Full time

    Administration Assistant Milton QLD, Australia Apply Back to Results Weekly pay cycle A collaborative and supportive team environment with all the tools to succeedLong term projectsGR Engineering Services Limited (GRES) is an ASX...

  • Administration Assistant

    4 days ago

    Milton, Australia GR Engineering Services Full time

    Administration Assistant Milton Brisbane, QLD, Australia Apply Back to Results Weekly pay cycle A collaborative and supportive team environment with all the tools to succeedLong term projectsGR Engineering Services Limited (GRES) is...

  • Community Services Partner

    2 weeks ago

    Milton, Australia Lutheran Services Full time

    **About us**: Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of nearly 1800 makes a difference to the lives of many people...

  • Shared Services Administration Officer

    3 weeks ago

    Milton, Australia yourtown Full time

    **Job no**: 493926 **Work type**: Permanent (Full-Time) **Location**: Milton **Categories**: Administration & Office Support **yourtown** is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic...

  • Shared Services Administration Officer

    3 weeks ago

    Milton, Australia yourtown Full time

    **Job no**: 493926 **Work type**: Permanent (Full-Time) **Location**: Milton **Categories**: Administration & Office Support **yourtown** is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic...

  • Community Services Partner

    7 days ago

    Milton, Australia Lutheran Services Full time

    **About us**: Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of nearly 2000 makes a difference to the lives of many people...

  • Administration Assistant

    2 months ago

    Milton, Australia GR Engineering Services Full time

    GR Engineering Services Limited (GRES) is an ASX listed (GNG) engineering consulting and contracting organisation providing high quality process engineering design and construction services to the resources and mineral processing industry. We currently have multiple projects on the go and our projection for growth means we are actively looking for talent...

  • Administration Assistant

    2 weeks ago

    Milton, Australia GR Engineering Services Full time

    GR Engineering Services Limited (GRES) is an ASX listed (GNG) engineering consulting and contracting organisation providing high quality process engineering design and construction services to the resources and mineral processing industry. We currently have multiple projects on the go and our projection for growth means we are actively looking for talent...

  • Service Administrator

    7 days ago

    Milton, Australia Otis Full time

    Date Posted: 2024-02-18 Country: Australia **Location**: LOC7060: Level 1, 12 Cribb Street, Milton, QLD 4064 - Come and join OTIS today and be part of the Forbes 2022 World's Best Employers! At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new...

  • Program Manager

    6 days ago

    Milton, Queensland, Australia Lutheran Services Full time

    This position is for a 2 year term.About Us:At Lutheran Services our mission is to provide exemplary care and services to the elderly, ensuring their well-being and quality of life. We are currently seeking a motivated Program Manager to join our team. This role offers the opportunity to lead the organisation-wide implementation of a new Additional Services...