Home Lending Specialist

3 months ago

Sydney, Australia REA Group Full time

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  • You are an excellent communicator and display a strong attention to detail

  • Driven and motivated to reach targets in a sales-based environment

  • An exciting opportunity in a growing team

You’re here because you’re interested in taking the next step in your career. Your team knows you are great, but this team might not know you so well. This role reports to Colin Botheras – it wouldn’t hurt to reach out to them for a chat to learn more about the position Prior to applying, please speak with your current manager – it’s crucial they are aware of your interest in another role.

Which team is this in…

This role is based in the Mortgage Choice side of the business which is part of Financial Services. Mortgage Choice is a leading mortgage broking business at scale that will support more Australians with their home ownership aspirations. This is an exciting time of growth for Mortgage Choice, but something that remains the same is that our qualified mortgage brokers continue to provide first class customer service and advice to help our customers take control of their finances. 

What you will be doing…

Your mission, should you choose to accept, is to help us look after our new and existing customers throughout all phases of their home loan life cycle to find them the right home loan option. To do this we’ll need you to:

  • Provide exceptional customer service in a timely and accurate measure and responding to the needs of customers throughout all stages of the lending cycle

  • Reach expected settlement targets while ensuring you have a high customer feedback rate

  • Seek out additional product sales opportunities from clients eg. asset finance, personal finance, commercial lending and general insurance referral opportunities for business partners

  • Keep up to date with all administration needs eg. written documentation to be consistent with Mortgage Choice standards and industry compliance, and ensuring lender application forms and associated documentary evidence is accurately correlated

  • Follow the Franchise Operations System (FOS) as detailed in the Mortgage Choice Operations Manual, and as presented in the Mortgage Choice Information Center online, particularly in regards to responsible lending obligations and privacy obligations

  • Ensure upkeep of continuous development including byt not limited to attending Lender accreditation sessions, maintaining industry CPD point score and ensuring accurate up to date knowledge of lenders products, policies and service levels

  • Develop relationships and additional revenue opportunities with business referral partners eg. Real Estate Agents, Business Lenders, Insurance partners

  • You’ll use your excellent problem-solving skills and product knowledge to answer customer queries and maintain and develop strong relationships with internal and external stakeholders

What we’re looking for…

To set yourself up for success in this role you will have ideally gained experience in the following areas (helpful talent acquisition tip: you might want to make sure this is on your resume before you submit it):

  • You will have exceptional written and verbal communication skills in order to convey terms in a clear and concise manner

  • Experience of Home Lending / Mortgage or Credit products is essential with a minimum 3 years of current home loan lending experience with a bank or mortgage broker in a sales based environment

  • Proven track record in achieving sales results and business development skills

  • Confident to conduct home loan health checks

  • You will be confident to conduct calls to existing or new customers and be comfortable in cold-calling marketing activities that we may attend from time to time

  • Certificate IV in Finance and Mortgage Broking/Either MFAA or FBAA current accreditation would be an advantage

  • Be thorough, precise and take pride in all aspects of your role

  • Able to adapt to and learn changes in technology and our processes

  • Whilst there is no weekend work, we ask for flexibility should a customer seek an after-hours call

But we don’t just look for someone based on their skills and expertise. We need someone who is going to continue to build and shape our culture through embracing our values. That means you also need to be:

  • A strong and creative communicator

  • Friendly, approachable and have good relationship management skills

  • An avid supporter of our fully inclusive culture - we celebrate difference and ensure that everyone belongs

Some of these things might push you out of your comfort zone or you might be looking at this thinking you can absolutely flourish, whatever you think, we think you should throw your hat in the ring. We will be in touch to let you know next steps but get practicing your interview skills. Shout out to Edan Haddock in the TA team if you need any help.

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