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Customer & Contract Team Leader

4 months ago

Ryde, Australia Calvary Care Full time

Customer & Contract Team Leader  

  • Progress with purpose at one of Australia’s largest health care providers
  • Temporary full-time position (3 months) 
  • Work across both sites Calvary Riverside and Sandhill - Launceston 

About the role
 
The Customer and Contract Lead is responsible for community business development (community engagement, referrer channels and maximizing commercial outcomes for the Homes through optimizing occupancy of suitable residents).

This role is crucial in ensuring occupancy levels are maintained working proactively with customers in consultation with both the management and clinical teams to provide quality care accommodation solutions to meet the needs of the customer.

They will also work closely with prospective Residents, their Families and Friends, to deliver accurate pricing and contracting information to customers, and to satisfy legislative requirements.

This role is responsible for leadership of a small team of Customer and Contract leads and work to create a strong culture across the team and region, working closely with Home Management Teams.

About you

  • Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
  • Demonstrated sales experience
  • Demonstrated financial acumen
  • Demonstrated experience in consultation processes, including problem solving
  • Specialized competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
  • Strong attention to detail and compliance orientation
  • Excellent communication skills, written and oral
  • Demonstrated experience in liaising with external services
  • Proven skills in collection and analysis of information
  • Demonstrated organizational ability
  • Commitment to continuous quality improvement
  • Demonstrated knowledge and experience with MS Office
  • A commitment to work within Calvary’s Mission, Vision and Values

For further information please contact Minu.Alphonse@calvarycare.org.au
 
Why work for Calvary?
 
At Calvary, our staff matter. 
 
Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care. 
 
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
 
Your benefits: 

  • NFP salary packaging benefits, discounted health insurance and gym memberships 
  • Paid parental leave 
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you

 
Apply now to start your career in an organization that is making a positive difference in the community.
 
Please note the following:

  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
  • You will be required to provide evidence of immunization as required for your role