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Customer Care Consultant

1 month ago

Canning Vale, Australia Blackwoods Full time

The Opportunity

As a Customer Care Consultant, you will be part of a broader team that provide support to our customers. You will contribute to success by assisting customers with queries while being proactive to problem solve with overall satisfaction being an important goal.

This is a permanent full-time opportunity and will be based onsite at our Blackwoods Canning Vale branch.

Some of the tasks in the role:

  • Assist with general customer queries (via phone and email) and ensure overall satisfaction
  • Action any administrative tasks related to the Customer Care role
  • Strive for first contact resolution and deliver on relevant service level objectives

Some of the skills required:

  • Experience in a customer focused environment
  • Strong written and verbal communication skills
  • Ability to work autonomously in a small team
  • Exposure to Microsoft Office suite
  • A proactive mindset to anticipate and problem solve

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

  • Competitive permanent salary and incentives
  • Team member discount card to use at Kmart, Bunnings, Target & Officeworks
  • Attractive Wesfarmers share plans every year 
  • Highly successful Refer-A-Friend program – earn up to $2,000 for each referral
  • Further Wesfarmers discounted offers from over 300 corporate partners
  • Generous paid parental leave
  • Free onsite parking and more

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.