Executive Floor Host

3 weeks ago

Adelaide, Australia Hilton Hotels Full time

JOB DESCRIPTION

Executive Floor Host

The Executive Floor Host provides food and beverage services to Executive Floor guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. Additional the role involves assisting guests with check in and check out and other Reception duties.

Join the Team at Hilton Adelaide today

Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What will I be doing? 

As the Executive Floor Host, you will be responsible for performing the following tasks to the highest standards: 

• Provide food and beverage services to executive floor guests

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. 

• Handle complaints promptly and efficiently, taking necessary action, and informing the Guest Relations Manager to follow-up where appropriate.  

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

What are we looking for? 

An Executive Floor Host serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Excellent communication and interpersonal relationship skills. 

• Ability to multi- task while maintaining a positive attitude when working with Guests

• Calm, efficient and organised with great attention to detail                                                                          

• Ability to work on your own

What will it be like to work for Hilton?

A competitive industry rate with additional Team member only discounts both locally and globally and discounted Restaurant and Bar experiences.

Access to Hilton University training offering more than 2500 learning programs.

“To fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all

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