Retail Customer Service Officer

1 month ago


Kingston, Australia Australia Post Full time

Help us deliver like never before  
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

Role Details:

  • Permanent part time, Monday to Friday 20 hours per week (1pm-5pm)
  • 12 weeks paid on the job training, 25 hours per week, various shifts
  • Adult Pay Rate $26.42 increases to $28.24 after training + 12% Superannuation 

You'll be:

  • Performing customer sales and service transactions with customers 
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS) 
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews 
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  •  Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs 
  • Assisting with administrative duties such as stocktaking and record maintenance  

About you  
You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  You'll also need to:

  • Have experience in customer service and/or cash handling  
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift   

How we'll deliver for you:

  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety     
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day    
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. 


We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au



  • Kingston, Australia Telstra Full time

    About the RoleWe are seeking a talented and customer-focused individual to join our team as a Retail Sales and Service Consultant. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth through consultative selling and customer service excellence.Key ResponsibilitiesProvide...


  • Kingston, Australia Sirius People Full time

    **Braeside Office Location** - **$55,000 - $60,000 salary (plus Super, Bonus, and Incentives)** - **Monday to Friday full-time hours** Do you have a passion for automotive products? Do you thrive on building strong relationships and providing great customer service? If so, our client has a very exciting opportunity for you as a Customer Service Officer. It...


  • Kingston, Australia Bunnings Full time

    About BunningsBunnings is a leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, and online platforms.Our TeamOur team members are the face of Bunnings, providing a friendly and helpful service to every customer who walks through our...


  • Kingston, Australia Temp & Agnew Pty Ltd Full time

    $58k - $63k + Super, Permanent Role - Exclusive role to Temp and Agnew - Monday - Friday, 9am - 5pm The Company; A well-known successful company in the Travel and Immigration services industry based in Kingston ACT, is looking for a customer service/administration officer to work 5 days a week. The Role; As a Customer service/Administration officer you...


  • Kingston, Australia Oracle Home Loans Full time

    A people focused Mortgage Brokerage that is looking for the right person/personality for an immediate start. **Your new company** Your new company is a small but busy mortgage brokerage with a strong focus on old school customer service, which has rewarded us with a loyal client base that continues to grow. **Your new role** This role will suit someone...


  • Kingston, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Kingston, Australia Winning Appliances Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...


  • Kingston, Australia Winning Appliances Full time

    Company DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...


  • Kingston, Australia Winning Appliances Full time

    Job DescriptionJoin our Kingston  team as a Sales Consultant and be part of an exceptional showroom experience that sets us apart from the rest. Our showrooms offer a unique and unparalleled opportunity for customers to explore and envision their dream kitchen and laundry. As a Sales Consultant, you will provide expert advice on our products and offer...


  • Kingston, Australia Winning Appliances Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...


  • Kingston, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Sales

    3 months ago


    Kingston, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...


  • Kingston, Australia Winning Appliances Full time

    About the RoleWe are seeking a highly skilled and motivated Sales Consultant to join our team at Winning Appliances in Kingston, ACT. As a Sales Consultant, you will play a key role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Engagement: Build strong relationships with customers to understand their...


  • Kingston, Australia Coles Full time

    At Coles, we're committed to delivering exceptional customer experiences. As a Customer Service Agent, you'll play a vital role in making this happen.About the RoleYou'll be responsible for safely navigating our iconic Coles vans to deliver customer orders to their homes. This will involve picking and packing orders to the highest standard, ready for...

  • Sales Assistant

    1 week ago


    Kingston, Australia The Salvation Army Full time

    About The Salvation ArmyWe are a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.About the RoleWe are seeking a talented Sales Assistant to join our team in Kingston Westside. As a Sales Assistant, you will support the Store...


  • Kingston, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Kingston, Australia Coles Full time

    About the RoleWe're looking for a skilled and enthusiastic Customer Service Agent to join our team at Coles Supermarkets. As a CSA, you'll be responsible for delivering customer orders to their homes in our iconic Coles vans. This role requires a safe driving record, an unrestricted Australian driver's license, and the ability to navigate through busy...


  • Kingston, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...


  • Kingston, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...


  • Kingston, Australia Workforce Australia for Individuals Full time

    Unlock Your Potential in RetailWe are seeking a motivated and customer-focused individual to join our team as a Sales and Service Representative. As a key member of our retail team, you will have the opportunity to grow your career in a dynamic and supportive environment.Key Responsibilities:Provide exceptional customer service and support to our...