Retail Customer Service Representative

4 days ago


Kingston, Australia Telstra Full time
About the Role

We are seeking a talented and customer-focused individual to join our team as a Retail Sales and Service Consultant. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth through consultative selling and customer service excellence.

Key Responsibilities
  • Provide outstanding customer service and support to customers in-store, ensuring their needs are met and exceeded.
  • Develop and maintain a deep understanding of Telstra's products and services, and use this knowledge to identify and meet customer needs.
  • Drive sales growth through consultative selling, using your knowledge and expertise to recommend solutions that meet customer needs.
  • Work collaboratively with colleagues to achieve sales targets and KPIs, and contribute to a positive and inclusive team culture.
  • Stay up-to-date with the latest products and services, and use this knowledge to provide expert advice and guidance to customers.
What You'll Need
  • Excellent customer service and communication skills, with the ability to build rapport with customers and colleagues.
  • Strong sales and consultative skills, with the ability to identify and meet customer needs.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong product knowledge and understanding of Telstra's products and services.
  • Ability to work collaboratively as part of a team, with a positive and inclusive attitude.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to help you grow and succeed in your role.
  • A dynamic and supportive team culture, with a focus on collaboration and inclusivity.
  • The opportunity to work with a leading Australian brand, with a strong commitment to customer service and excellence.


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