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Technical Support Officer

6 months ago

Adelaide, Australia Suncorp Group Full time

Suncorp Group is looking for a Technical Support Officer to join our Terri Scheer Team based in Adelaide on a full-time basis. This is a permanent full-time opportunity offering 37.5 hours per week.

The Role

Our Terri Scheer brand is one of the market leaders in Landlord Insurance. We are looking for a vibrant, passionate and customer focused individual to join our Claims team on a permanent full-time basis. We are a driven team that has a strong focus on delivering a brilliant claims service in the moments that matter for our customers. In this diverse support role you will be responsible for providing technical support, quality assurance, claims processing, training, developing and coaching team members to perform their best.

Key Responsibilities

Key accountabilities for this role include:

Supporting the team leader to achieve strategic business goals Onboarding and training of new staff Supporting the claims team with technical support and coaching for success Build strong relationships, work effectively in diverse and flexible teams Perform quality assurance tasks efficiently with exceptional accuracy Reviewing and approving claim payments Managing a portfolio of claims within service standards Passion for identifying and implementing changes to optimise the team and business Perform quality listening and coaching in line with the EMPOWER model.

Skills & Experience

To be successful in this role you will have:

Ability to train, coach and mentor team members Ability to design and facilitate training sessions Ability to manage and work to priorities and strategic goals Ability to use initiative and possess strong problem-solving skills To be resilient and have an ability to effectively manage difficult situations Ability to easily adapt to and positively embrace change Excellent written and communication skills Knowledge & understanding of insurance claims Ability to lead by example, self-motivate, take responsibility and be accountable A high level of attention to detail Strong customer service skills

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave. Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.