Sr. Desktop Support Engineer

4 weeks ago

Brisbane City, Australia align Full time

Join the Team

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Align seeks an Australian based employee to work 100% remote and support US based end users. We seek a highly experienced and motivated Senior Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. You will provide end user, technical IT support for Executives and VIPs. Prior financial services industry experience is preferred but is not required. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

The Desktop Support Engineer will be based out of Australia, preferably near the east coast (based on time difference, to cover USA overnight shift)This position is fully remoteThis is a full-time position offering a competitive salary

Responsibilities

Provide 100% remote, technical support for desktop-related and end user technical issues for key managed services client in the United States of AmericaProvide technical support for desktop-related and end user technical issues for key managed services clientProvide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end usersWork closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)Install, upgrade and remove desktop applications / user workstationsInventory control of hardware and peripheralsTroubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Qualifications

A minimum of four years of desktop support / end user technical support experienceCandidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of serviceExcellent verbal and written communication skills and the ability to be prompt and courteousStrong attention to detail, multitasking skills, and sense of teamworkAbility to work in a fast-paced & dynamic environment

Preferred Qualifications

Minimum of 4 years of experience working with a Managed Services ProviderIdeal candidate will have a Bachelor’s degreeAdvanced understanding of troubleshooting theory, systematic troubleshooting, split-half triagePrevious experience with Hybrid & Cloud environmentsProven ability to operate MS 365, Exchange, Intune, Azure ADStrong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)Familiarity with Active Directory & Group PolicyBasic networking skillsSome Hedge Fund or Alternative Investment industry experience is strongly preferred 

Tier 2

PM20

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