Home Assessing Coordinator

2 weeks ago

Lidcombe, Australia Auto & General Full time

About us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

The Home Assessing Coordinator is responsible for coordinating and managing the effective operation of scheduling and booking our A&G Home Assessors appointments.

You will be the pivotal link between claims and our A&G Home Assessors and to the ongoing success of the Building and Assessing teams by managing every opportunity for an A&G Home Assessor to attend appointments.

In addition, you will work closely with the leadership team, claims, and our building panel whilst also providing exceptional customer service to our customers with making Home Assessor appointments in a timely manner.

Position Accountabilities

  • Triage claims based on claim type, description, and severity. You will then allocate to the appropriate Home Assessor based on distance, availability, and business requirements.
  • Scheduling & booking management of A&G Home Assessor appointments.
  • Coordinating relevant bookings with our Customers, Home Assessors, Builders, Restorers, Forensics, and Engineers via phone, email and relevant workflow platforms.
  • Point of reference for the claims department in regard to the correct appointment of an internal HA or an external building repairer partner.
  • Coordinate Large Loss meetings.
  • Daily allocation of new appointments to A&G Home Assessors.
  • Maintain register for missed assessment opportunities.

What experience you’ll bring

We are looking for a highly motivated and organised individual with excellent communication skills.

The successful candidate will be responsible for ensuring that all appointments are scheduled and coordinated in a timely and efficient manner, and that all parties are aware of their commitments.

The successful applicant should hold the following qualifications and experience;

  • Strong administration skills.
  • Exceptional time management and organisational skills.
  • Strong verbal and written communication skills.
  • Proven experience in building effective business relationships with builders & internal departments.
  • Previous Home Insurance experience (Desirable but not mandatory)
  • Experience scheduling and building driving routes for a building and construction organisation or similar.

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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