Technical Training Specialist

3 weeks ago

Lidcombe, Australia Auto & General Full time

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

We are seeking a highly skilled and motivated Technical Trainer to join our Technical Training Team.

This role is pivotal in developing our market-leading cost capabilities with the consistent application of method-based estimating and assessment.

The successful candidate will be instrumental in achieving the company's corporate goals by enhancing the technical skills of our assessing team.

This involves delivering technical training, carrying out monthly AQA (Assessment Quality Assurance) reviews, and using these findings to mentor, coach, and shadow our team to excellence.

Key Responsibilities:

  • Technical Training Delivery: Deliver engaging training programs on repair methods and applications, ensuring the assessing team is equipped with the skills and expert knowledge to deliver on our strategy.
  • AQA Reviews: Conduct monthly Assessment Quality Assurance reviews to identify areas for improvement and ensure compliance with industry standards.
  • Team Development: Utilise AQA findings to create personalised development plans for team members, providing mentorship, coaching, and shadowing opportunities to enhance their skills.
  • Curriculum Development: Continuously update training materials and curriculum based on the latest industry trends, technologies, and methodologies in repair.
  • Collaboration: Work closely with the technical team and other departments to understand training needs and deliver solutions that align with the company’s goals.
  • Performance Tracking: Monitor and evaluate the effectiveness of training programs and adjust strategies accordingly to meet learning objectives and performance goals.

Required Skills and Qualifications:

  • Trade qualification in Panelbeating, Spraypainting or , Mechanic
  • Minimum 5 years in the insurance industry with estimating experience
  • Proven experience as a Technical Trainer, preferably in repair methods or a related technical field.
  • Excellent mentoring, coaching, and people management skills.
  • Experience in developing and implementing effective training programs and materials.
  • Strong analytical skills to interpret AQA findings and implement improvement strategies.
  • Excellent communication and presentation skills, with the ability to engage a technical audience.
  • CERT IV Training & Assessment (preferred but not essential)

Desired Attributes:

  • A proactive, creative thinker with a passion for learning and development.
  • Ability to work in a fast-paced environment and adapt to changing needs.
  • Strong organizational skills and the ability to manage multiple projects simultaneously.
  • A team player who can collaboratively work with different departments to achieve common goals.

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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