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Applications Support Analyst

1 month ago

Ballarat, Australia Haymes Paint Full time

From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.

Haymes Paint have experienced extraordinary and unprecedented strategic and emergent growth since 2019. Based on the ongoing and future direction of IT, there is a genuine desire and imperative to ensure contemporary, scalable, and effective IT transformation that is grounded in the unique Haymes Paint culture. We are looking for an Applications Support Analyst to join our IT Team. Reporting to the IT Applications Manager this role will be primarily responsible for our ERP Platform but will also have exposure to CRM, marketing automation, website, and eCommerce applications. 

About the role:

  • L1/2 Support Contact for Business Owners
  • Troubleshooting software issues through to resolution. 
  • Support the resolution of system and/or business process issues
  • Identify and evaluate inefficiencies and recommend resolution pathways
  • Develop test procedures and plans for integrated systems and system processes.
  • Manage system integration testing procedures prior to handover to the customer
  • Perform and manage User Acceptance Testing with End Users
  • Liaise with external vendors
  • Continually maintain and evolve technical specifications, standards and documentation

About you:

  • Bachelor’s degree in information technology, or a related field is preferred but not mandatory
  • 2+ years’ experience in application support and/or business analysis
  • Demonstrated application support experience of ERP and/or CRM. Experience with Pronto or Oracle Cloud products would be an advantage
  • Sound ability to identify, troubleshoot, diagnose, escalate, and resolve issues in the shortest time frame
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously

Desirable:

  • Experience in a retail and/or manufacturing environment would be highly regarded

Benefits:

  • 50% off retail price of Haymes Paint manufactured products, including friends and family discounts
  • 6% Medibank Corporate discount
  • 20% New Balance discount
  • Hybrid working arrangements
  • Ongoing training and support
  • Access to a range of workplace health and wellbeing initiatives
  • Professional development opportunities

Please apply by including a recent resume and responding to the selection questions. 

For further information about the role or for a confidential discussion contact Geoff Aldred, National IT Manager at galdred@haymespaint.com.au

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

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Disclaimer:

Applications will only be considered from candidates with the right to work in Australia. Haymes Paint do not accept unsolicited agency resumes. Haymes Paint is not responsible for any fees related to unsolicited resumes.

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