Network and Metering Reconciliation Analyst

6 days ago

Cremorne, Australia AGL Energy Full time

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role


We have an exciting opportunity for you to join our Network and Metering Reconciliation Team within the Customer Markets division. The team ensures the accuracy of invoices and reduces the risk of overpayments and billing errors in accordance with the AGL risk strategy, relevant B2B procedures, jurisdictional time frames and regulatory and contractual requirements. Reporting to the Network Reconciliation Team Lead, the Reconciliation Analyst will be responsible to oversee, monitor and execute network and energy reconciliations and initiatives.

About you’ll be doing:

  • Identify, analyse, and investigate primary causes of over/under charges in relation to network and metering charges.

  • Undertake root cause analysis of unreconciled charges to identify the primary issues causing revenue losses or overcharges.

  • Proactively develop processes with the aim of ensuring that AGL accurately passes through all applicable charges to customers.

  • Review and enhance reconciliation processes to deliver improved reconciliation KPIs including increasing the percentage of reconciled items.

What you’ll bring:

  • Able to work in collaboration with third parties and communicate and direct offshore business partners effectively.

  • Be a primary point of contact within the Governance and Assurance department for any escalations received from internal or external stakeholders.

  • Liaise with the offshore team to ensure delivery of network reconciliation processes and KPIs are met.

  • Evaluate improvement ideas submitted by offshore teams and provide ongoing feedback for operational improvements.

  • Ensure performance is balanced across key metrics within offshore delivery – productivity, quality, and compliance.

  • Coach and upskill both offshore and onshore colleagues as required.

If you are interested in this role, please submit your application by Wednesday 10th July.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Location:

Docklands VIC 3008

Job Family Group:

Billing and Credit Control - Group

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