Executive Housekeeper

3 months ago

Brisbane, Australia Silk Hospitality Full time
  • Full time permanent role, convenient Brisbane location
  • Manage and lead your own team
  • Supportive culture with internal development opportunities

The Opportunity
We are seeking a passionate and experienced full-time Housekeeping Executive to join our team in  Brisbane.

Reporting to the Operations Manager, the Executive Housekeeper position will be responsible for managing and leading the housekeeping team, delivering the housekeeping benchmarks and overall housekeeping operations in accordance with Silk's high standards. It is therefore important that the successful candidate has proven experience as a leader in a similar position, in additional to excellent customer service skills and a passion for working with people.
  
Key responsibilities include but are not limited to;

  • Ensuring that your team is cleaning and maintaining the guest rooms and hotel public areas to Silk's highest standards.
  • Establishing and implementing operational procedures and standards.
  • Managing the hiring, rostering and performance of employees.
  • Training and mentoring your team.
  • Planning and coordinating the activities of the housekeeping team.
  • Inspecting all assigned areas to ensure standards are met and maintained.
  • Setting and adhering to budget controls.
  • Working closely with all departments to ensure that the hotel is presented well.

About you?
As a natural leader, your key focus will be to encourage a positive, high productive workforce that delivers an exceptional service to our clients. You will demonstrate complex problem-solving abilities & pride yourself on your strong customer service skills. Additional attributes & talents include.

  • Housekeeping or cleaning experience highly desirable
  • Prior experience in a leadership or people management role in a 4 or 5 star luxury brand
  • Thrive in a fast-paced environment & able to remain calm during times of pressure
  • Strong written & verbal communication skills
  • Able to drive results within a team & hold people accountable
  • Competent with computer systems & Microsoft Office Suite
  • Demonstrate problem solving capabilities, innovation & a proactive approach
  • Full time permanent role - must have flexibility to work weekends (38hrs per week/5 days)

What’s in it for you?
As a key team member of our Operations Team, you will have a direct impact on our brand, strong reputation & delivery of services to our well-known clients.

In addition, Silk Hospitality offer;

  • Employee perks & benefits including discounts at retail stores & local services
  • Coaching, mentoring & upskilling.
  • Supportive work culture
  • Opportunities for internal promotions & movements across the country

Let us introduce Silk Hospitality
Silk Hospitality is a proudly Australian owned and operated hotel services company, headquartered in Perth, WA. Established locally in 2010, Silk is an industry leader in the provision of comprehensive and high-quality housekeeping services to the luxury hotel industry. Partnering with small boutique hotels, through to large international hotel chains, Silk aims to deliver seamless integration and an exceptional tailored client experience.

Silk Hospitality’s personnel operate with the upmost integrity and have an innate appreciation for quality. With a proud history of hard work, accomplishment and success, Silk Hospitality is an excellent choice for those who are dedicated and passionate and who seek a rewarding career in the hotel services industry.

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