Team Member

4 weeks ago

Kogarah, Australia St.George Full time
  • Max Term contract for 12 months
  • Kogarah location
  • Hybrid working model – 2 days in office 

How will I help?

We have multiple opportunities for Team member roles based at Kogarah location. Purpose of the role is  to provide our customers with an exceptional customer experience whilst fulfilling their requests and this includes completing customer requests, communicating with customers via email and telephone, and from time to time working with stakeholders across the group to achieve an expected outcome for our customers.

The role provides support to our unsecured lending customers both internal and external, as well as for card originations and maintenance activities for our Corporate, Business and High Value Customers.

Some of your Key responsibilities will include:

  • You will consistently strive to achieve and exceed our commitments to our customers and you will support the management of workflow to ensure we deliver customer outcomes at the agreed service level.
  • You will liaise with stakeholders- such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution reached for all parties concerned/involved and provide Clear and effective communication where relevant.
  • You will develop deep understanding of Consumer Finance Operations business processes. 
  • You will maintain high attention to detail and customer service standards and effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve customer concerns on the spot.
  • You will ensure all compliance requirements for the role are met.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

  • You will have Banking / Finance knowledge.
  • You will have knowledge of end-to-end originations process and business, financial Analysis, Credit & Risk knowledge, and awareness.
  • You will have experience with MS office such as Word, Excel, and Outlook. 
  • You will have understanding of Privacy and Risk compliance. 
  • Understanding of overall WBC & Unsecured Lending processes, support systems, tools are desirable.
  • Systems Knowledge – Pronto, Ace, E5, Service Online, Relationship Builder knowledge is desirable.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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