Customer Service Consultant

4 months ago

Loganholme, Australia CLARENDON HOMES Full time

ABOUT US

The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes, and CPG Estates. Clarendon Homes is one of the leading project housing enterprises in NSW and QLD. We are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes. 

At the Campbell Property Group, we know that success lies with great people. So, if you have the drive to succeed come and join our highly motivated team. You will have the opportunity to work and own your success.

If you are passionate about the construction and home building industry, have excellent customer service skills and a strong desire to help people find their dream homes? We have an exciting opportunity for a Customer Service Consultant to join our high performing team at our Loganholme office, in Queensland.

THE ROLE 

As a Customer Service Consultant, you will be at the forefront of our client interactions, ensuring that each touchpoint is infused with professionalism, empathy, and efficiency. Your role will be pivotal in fostering strong relationships with our clients, providing them with the support they need throughout their construction journey with us.

Your day-to-day tasks would involve but not limited to:  

  • Liaising with your clients regularly via email, regular phone calls, building rapport and addressing their needs during their construction journey.     
  • Ensuring your client is well informed by sending regular communication regarding commencement documentation, updates on certifications throughout construction, facilitating any required variations and ensuring they are accepted and received in a timely manner.    
  • Collaborating with Site managers, updating on any delays, extensions of time and ensuring all provisional allowances are promptly adjusted as each stage completes.     
  • Finalizing handover bookings and final completion documentation as required by clients and lenders.    
  • Providing occasional reception relief as and when needed. 

To be successful for this role you'll need:  

  • Proven track record in customer service or related fields.    
  • Exceptional communication and interpersonal skills.    
  • Organizational prowess and attention to detail.    
  • Proficiency in communication tools and platforms.    
  • Problem-solving abilities and a client-centric mindset.

Perks of working with CPG  

  • Career advancement opportunities to help you to reach your professional goals.     
  • Learning and development opportunities – online learning platform and site training.     
  • Paid parental leave for primary and secondary carers.     
  • Rewards Days for the outstanding performers – An opportunity to experience something new as part of our Reward and Recognition scheme.       
  • Discount on building a home.     
  • Access to novate leases.     
  • Generous employment referral bonuses scheme.      
  • Discount from our suppliers – household appliances, materials, and stunning furniture at cheaper prices.      
  • Access to our Employee assistance program. 

    Clarendon Homes values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Clarendon Homes is proud to be an equal opportunity workplace.

How to apply

To apply for this role, please start the application process by hitting APPLY.  

You will then be directed to complete an online assessment evaluation via our technology partner.  Your application will only be considered, once this online process is complete. 

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