Customer Care Team Member

4 weeks ago

West Perth, Australia Maxxia Pty Ltd Full time

Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination.

At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We’re one team.

In this full-time permanent Customer Service role you will be providing tools, information and education to people living with a disability and/or their careers via inbound calls and emails. As your customer’s first contact with Plan Partners you will need to be personable, professional and patient as you provide advice, problem solve and triage queries from your customers.

As a Customer Care Team Member you will:
Respond to inbound customer enquiries by phone and email, whilst maintaining excellent customer service at all times and inform your customers on the National Disability Insurance Scheme (NDIS) including how Plan Partners will support them with the management of their NDIS plans and following up on their queries and requests.

Your role will include:

  • Simplify the NDIS by providing tools, services and education to participants, families and providers
  • Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems
  • Assist with general office administration tasks as required

What you’ll bring…

  • Highly developed communication skills (vocal and written), with people from all different backgrounds
  • Solid general administration and MS Office skills
  • Proficient use of Client Management Systems
  • Solid customer service experience
  • Exceptional problem-solving skills

What we can offer you:

  • Our strong people-first culture

  • Flexible/hybrid working to enhance your work/life balance

  • Novated lease benefits and discounts

  • 12 weeks Paid Parental leave and access to our Parents Portal

  • Exempt Employee Share Plan

  • Paid Income Protection Insurance under MMSG default Super plan

  • Access to a broad range of learning and development programs

  • Career break and volunteering leave

  • Access to Employee Assistance Program and annual Flu vaccination

  • Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.

  • Customer Care Team Member

    4 weeks ago

    West Perth, Australia McMillan Shakespeare Limited Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination. At...

  • Customer Care Specialist

    1 week ago

    Perth, Australia Universal Business Team Full time

    The Company Unicare Health is Australia's most respected partner to healthcare professionals, carers, and customers. For over 30 years, Unicare Health has been Australia's leading provider of healthcare equipment for hospitals, aged care, mobility, rehabilitation, assistive technology, and continence. Their team of experts have been recommending, providing,...

  • Customer Care Specialist

    2 weeks ago

    Perth, Western Australia Universal Business Team Full time

    The Company Unicare Health is Australia's most respected partner to healthcare professionals, carers, and customers. For over 30 years, Unicare Health has been Australia's leading provider of healthcare equipment for hospitals, aged care, mobility, rehabilitation, assistive technology, and continence. Their team of experts have been recommending, providing,...

  • Customer Team Member

    3 weeks ago

    Perth, Australia Co-op Full time

    Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am...

  • Customer Team Member

    2 weeks ago

    Perth, Australia Co-op Full time

    Working pattern: 4 varied shifts over 7 days including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing...

  • Customer Service Officer

    4 weeks ago

    Perth, Australia HCF - Member Growth Full time

    About the Role As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Booragoon Branch. Responsibilities Embrace face-to-face and telephone needs-based selling, highlighting...

  • Customer Service Team Members

    3 weeks ago

    West Ipswich, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 weeks ago

    West Gosford, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 weeks ago

    West Gosford, New South Wales, Australia Bunnings Full time

    At Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    1 week ago

    West Gosford, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Team Member

    4 weeks ago

    Perth, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd on William Street, Perth CBD! **The Perks**: - Gain valuable accredited...

  • Team Member

    4 weeks ago

    Perth, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 160 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Brookfield, Williams Street, Leederville and Subiaco. **The Perks**: -...

  • Customer Service Team Member

    3 weeks ago

    Yarraville West, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Customer Service Team Member

    2 weeks ago

    Chermside West, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...

  • Customer Service Team Member

    7 days ago

    West Melbourne, Australia Group Transformation Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Team Member

    4 weeks ago

    Perth, Australia Grill'd Full time

    Team Member - Restaurant Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 160 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Perth CBD. The Perks: Gain valuable accredited experience in the...

  • Customer Service Team Member

    1 week ago

    West Melbourne, Australia Assetlink Full time

    **About Assetlink** From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the...

  • Customer Experience Team Member

    2 weeks ago

    Perth, Australia Hudson Australia Full time

    Our client, in the safety equipment testing company seeks a **Customer Experience Team Member** to be based in their office in the inner suburbs of Perth. - **Permanent full-time role with great remuneration.**: - **Work with a collaborative close knit, small team**: - **Learning and development opportunity**: - **Work hours are 7.00am - 3.00pm** **About...

  • Customer Service Team Member

    4 weeks ago

    Perth, Australia Recruit Shop Full time

    **EARN $60,000 - $70,000 pa + Super | Negotiable Based on Experience**: - **Join a Fast Growing and Dynamic Company with Over 30 Years Experience**: - **Utilise Your Experience in Customer Service | Immediate Start**: **About The Company**: Our Client is a leading novated car leasing company that has been operating for over 30 years. We are currently...

  • Team Members

    1 month ago

    Geelong West, Australia Zambrero Full time

    Zambrero is seeking enthusiastic and highly motivated individuals to join our team as Team Members at our Geelong West location. As a Team Member, you will be responsible for providing exceptional customer service, preparing and serving delicious Mexican-inspired food, maintaining a clean and organized work environment, and contributing to a positive and...