APS 3 Level Participant Support Officer

3 days ago

Deakin, Australia HOBAN Full time

HOBAN Recruitment is looking for APS3 Level Participant Support Officers to join a State/Territory-based Service Delivery team responsible for participant engagement and managing participant plans and supports.

Role is located in Deakin ACT.

You'll be part of a team that directly contributes to accessible, consistent participant experiences.

In this role, you'll:

  • Provide high-quality customer service as the initial point of contact for participants and stakeholders, both in person and over the phone.
  • Support participants attending in-person appointments, ensuring a welcoming and efficient experience.
  • Resolve straightforward enquiries, using provided resources and guidance.
  • Manage team email inboxes, calendars, and appointment scheduling to meet deadlines.
  • Process delegate tasks and provide administrative support, adhering to the relevant Act and operational guidelines.
  • Coordinate internal meetings, take minutes, and maintain records and data.
  • Assist with travel arrangements, invoice processing, and respond to property or maintenance requests.
  • Work collaboratively in a supportive team environment, offering peer assistance where needed.

Benefits:

  • Competitive pay rate of $37.36 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • Start date of 20 January 2025, allowing you to embark on this exciting opportunity in the New Year
  • Hybrid work environment: two days in the office, with flexibility.
  • Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
  • Work within a well-established organisation with a significant impact on society.

About You:
To excel in this role, you'll bring:

  • Strong Communication Skills: Able to provide clear, straightforward advice to a wide range of internal and external stakeholders.
  • Customer Service Focus: Skilled in delivering welcoming, professional support for participants and handling high volumes of enquiries effectively.
  • Attention to Detail: Experienced in managing email inboxes, scheduling, and processing administrative tasks with accuracy.
  • Organisational Skills: Able to prioritise tasks and manage your workload within deadlines.
  • Team Player: Willingness to collaborate and support peers in a fast-paced environment.
  • Adaptability: Capable of responding to operational needs, from administrative support to assisting with team logistics.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at COB Wednesday 20th November 2024.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.

  • APS Level 3 Participant Support Specialist

    2 days ago

    Deakin, Australia HOBAN Full time

    Support Participants and Deliver Excellent Customer ServiceWe are seeking an experienced APS 3 Level Participant Support Officer to join our State/Territory-based Service Delivery team. As a key member of the team, you will play a vital role in delivering high-quality customer service to participants and stakeholders.The successful candidate will be...

  • APS 6 Level Procurement Specialist

    4 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    Job Title: APS 6 Level Procurement SpecialistHOBAN Recruitment is seeking a highly skilled APS 6 Level Procurement Specialist to join a federal agency based in Canberra, ACT. The successful candidate will play a key role in managing budgets, coordinating procurement activities, and providing critical support for digital transformation projects.Key...

  • APS 6 Level Procurement Specialist

    1 month ago

    Deakin, Australia HOBAN Recruitment Full time

    Job Title: APS 6 Level Procurement SpecialistHOBAN Recruitment is seeking a highly skilled APS 6 Level Procurement Specialist to join a federal agency based in Canberra, ACT. As a key member of the team, you will be responsible for managing budgets, coordinating procurement activities, and providing critical support for digital transformation projects.Key...

  • APS 5 Level Co-Design and Engagement Officer

    3 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking an experienced APS 5 Level Co-Design & Engagement Officer on behalf of our client, based in Canberra, ACT. This is a great opportunity to contribute to the development and implementation of engagement strategies that shape policies and improve services in the disability sector.About the Role:As an APS5 Level Co-Design &...

  • APS 5 Level Co-Design and Engagement Officer

    4 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    About the RoleHOBAN Recruitment is seeking an experienced APS 5 Level Co-Design & Engagement Officer to contribute to the development and implementation of engagement strategies that shape policies and improve services in the disability sector.Key ResponsibilitiesProvide specialist advice and manage moderately complex to complex tasks in line with...

  • APS 6 Level Procurement

    2 months ago

    Deakin, Australia HOBAN Full time

    HOBAN Recruitment is recruiting for a APS 6 Level Procurement & Budget Support Officer for a federal agency based in DEAKIN Canberra, ACT. The successful candidate will assist in managing budgets, coordinating procurement activities, and providing key support for digital transformation projects. The role offers a hybrid working environment and is ideal for...

  • APS 5 Level Co-Design and Engagement Officer

    2 months ago

    Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking an experienced APS 5 Level Co-Design & Engagement Officer on behalf of our client, based in Deakin Canberra, ACT. This is a great opportunity to contribute to the development and implementation of engagement strategies that shape policies and improve services in the disability sector.About the Role:As an APS5 Level Co-Design &...

  • APS 6 Level Policy officer

    2 weeks ago

    Deakin, Australia HOBAN Full time

    As an APS 6 Level Policy Officer within our client's Partners, Providers, and Home and Living Group, located in Deakin ACT, you will play a key role in advancing policy reforms across branches, including Home and Living Reform, Home and Living Supports, Pricing and Economics, and Partner Policy. Your role will involve collaborative and innovative work to...

  • APS 6 Level Policy officer

    2 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    As an APS 6 Level Policy Officer within our client's Partners, Providers, and Home and Living Group, located in Deakin ACT, you will play a key role in advancing policy reforms across branches, including Home and Living Reform, Home and Living Supports, Pricing and Economics, and Partner Policy. Your role will involve collaborative and innovative work to...

  • APS 5 Level Legal Practice and Capability Officer

    4 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    About the RoleWe are seeking an experienced professional to join our team as an APS 5 Level Legal Practice and Capability Officer. As a key member of our team, you will play a crucial role in supporting our initiatives and contributing to the Agency's objectives.Key ResponsibilitiesProvide expertise and advice on specialised areas to support the Agency's...

  • Privacy Assistant APS 4 Level

    2 weeks ago

    Deakin, Australia HOBAN Full time

    Job SummaryWe are seeking an experienced Privacy Assistant to join our Legal Services team at HOBAN. As a Privacy Assistant APS 4 Level, you will play a vital role in providing high-quality support to privacy-related matters within our nationally significant Agency located in the ACT.Key ResponsibilitiesRemediate privacy complaints and incidentspromptly,...

  • APS 6 Level Policy Officer

    2 weeks ago

    Deakin, Australia HOBAN Full time

    Job SummaryWe are seeking a highly skilled Policy Officer to join our team at HOBAN. As an APS 6 Level Policy Officer, you will play a key role in advancing policy reforms across branches, including Home and Living Reform, Home and Living Supports, Pricing and Economics, and Partner Policy.Key ResponsibilitiesDesign and implement streamlined systems for...

  • Aps 6 - Transition Lead

    5 months ago

    Deakin, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Deakin - ACT **The Role** Joint Transition Authority (JTA) Transition Coaching and Support (TCS) is seeking a Regional Lead (APS 6 level) based in the Canberra region. The Regional Lead oversees the delivery of the needs based Defence Force Transition Program in ACT and Southern NSW. The Regional Lead will be responsible for...

  • Business Support Officer

    3 weeks ago

    Deakin, Australia Royal Australian Mint Full time

    Closing date: 10/11/2024 **Business Support Officer** **- APS Level 5** **- Ongoing** **- $83,541 - $88,076** **- Onsite only** **- Full-time position** The Sales, Marketing & Innovation Branch (SMI) encompasses design and development, marketing and communications, sales and B2B relationship management, and museum, education and visitor services, and...

  • Aps 6 Level Procurement Officer

    5 months ago

    Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is thrilled to represent an esteemed client in the Deakin ACT area. Our client, a prominent government agency, is seeking a dynamic **APS6 Level Procurement Officer** to join their team. You'll be part of the Procurement and Corporate Services Branch, supporting various business areas in achieving their objectives. **About the Role**: As...

  • Aps 6 Level Finance Officer

    5 months ago

    Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is proud to represent a prestigious client in the Deakin ACT area. Our client, a prominent government agency, is seeking a dynamic **APS6 Level Finance Officer** to join their team. This role offers a unique opportunity to contribute to the financial management of our client. **About the Role**: As the APS6 Level Finance Officer, you will...

  • APS 6 Level Co-design and Engagement Officer

    4 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    About the RoleHOBAN Recruitment is seeking an experienced APS6 Level Co-design and Engagement Officer to join a dynamic team in Deakin, Canberra ACT.This is an exciting opportunity to contribute to impactful projects in the disability sector, leveraging your passion for stakeholder engagement and co-design.Key ResponsibilitiesCoordinate co-design working...

  • APS 6 Level Co-design and Engagement Officer Position

    2 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    About the RoleHOBAN Recruitment is seeking an experienced APS6 Level Co-Design and Engagement Officer to contribute to impactful projects in the disability sector.As the APS6 Level Co-Design and Engagement Officer, you will play a critical role in driving the success of co-design initiatives. Your responsibilities will include:Coordinating co-design working...

  • APS 6 Level Co-design and Engagement Officer

    1 month ago

    Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking an experienced APS6 Level Co-Design and Engagement Officer for a dynamic team, located in Deakin Canberra ACT.If you have a passion for stakeholder engagement and co-design, this role offers the opportunity to contribute to impactful projects in the disability sector.About the RoleAs the APS6 Level Co-Design and Engagement...

  • APS 6 Level Co-design and Engagement Officer Position

    3 weeks ago

    Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking an experienced APS6 Level Co-Design and Engagement Officer for a dynamic team. If you have a passion for stakeholder engagement and co-design, this role offers the opportunity to contribute to impactful projects in the disability sector.About the RoleAs the APS6 Level Co-Design and Engagement Officer, you will play a critical...