Duty Operations Controller

4 weeks ago

Sydney, Australia Qantas Group Full time
Challenge yourself in this exciting opportunity to join our Regional Operations Centre (ROC) Permanent Full Time opportunities, located at our Mascot Corporate Campus Shift work position rotating through a 7-day roster


At QantasLink, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Whether we’re working individually or as a group, we challenge ourselves to deliver results.

We proudly service Regional Australia providing a vital link to all major capital cities and beyond our shores using Qantas and its codeshare partners. QantasLink operates to 83 destinations across Australia.

Working in a dynamic team environment, your new position as  Duty Operations Controller  will see you responsible for managing the integrity of the QantasLink airline schedule, acting as a point of contact for delay handling and disruption management. In this role, you will develop and implement plans to maintain network integrity and overcome disruptions to services, minimising customer impact. 

You'll have -

Ability to work shift work on a 7-day rotating roster  Ability to think analytically and strategically Advanced problem-solving and decision-making skills in time-critical situations High level of interpersonal and communication skills Ability to present effectively at all levels of the organisation Strong organisational and time management skills with the ability to prioritise conflicting tasks and meet strict deadlines. Capability to interact constructively and consistently with team members, other departments and external customers Sound understanding of the airline business, including operations and commercial activity Proficiency with computers and applications, specifically Microsoft Office Experience using Airline Operational systems will be highly regarded Previous Operations or Crewing experience will be highly regarded

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Application close: Sunday 26th May 2024

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