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Business Analyst | MS CRM

2 months ago

Brisbane City, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

- Initial contract until end of June 2025 with possible 6-12 mth extension paying up to $1,000/day
- Brisbane CBD Location with flexibility to WFH 2 days per week

Our client, Department of Education, are currently seeking a Business Analyst to be an integral team member of their Enterprise Email Marketing Solution (EEMS) implementation project.

The EEMS project objectives are:

  • To procure, implement and rollout (limited) an Enterprise Email Marketing platform (likely Microsoft Solution) for the Department. This solution will reduce risk, improve productivity & customer experience.
  • Target full implementation of chosen technology product, with full roll out and adoption by all individual business units expected to occur within 12 months following implementation.

The Business Analyst will:

  • Lead investigative work to determine business requirements and specify effective business processes. Select, adopt and adapt appropriate business analysis methods, tools and techniques, considering business perspectives.
  • Provide a high level of expertise in establishing and documenting ICT business and system requirements through a range of structured research and analysis techniques including, but not limited to, facilitated stakeholder workshops, surveys, client meetings and industry reference reviews.
  • Obtain formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a baseline on which delivery of a solution can commence.
  • Analyse and design business processes, identify alternative solutions to exploit new technologies and automation, and develop graphical representations of business processes to facilitate understanding and decision making.
  • Produce conceptual business models in support of business strategy with capability of developing bespoke models for unusual contexts.
  • Identify the communications and relationship needs of stakeholder groups, translating communications/stakeholder engagement strategies into specific activities and deliverables.
  • Monitor and share knowledge with other business analyst team members, to contribute to the maintenance of high quality project deliverables using various management and system design tools.
  • Undertake research activities in relation to best practice processes and frameworks, new and emerging technologies and organisational development.

Required skill set:

  • Analytical skills
  • Evidence based conclusions
  • Problem solving
  • Highly organised
  • Meet objectives and quality outcome focused
  • Supports working relationships
  • Stakeholder engagement and communication skills

- Initial contract until end of June 2025 with possible 6-12 mth extension paying up to $1,000/day
- Brisbane CBD Location with flexibility to WFH 2 days per week

Our client, Department of Education, are currently seeking a Business Analyst to be an integral team member of their Enterprise Email Marketing Solution (EEMS) implementation project.

The EEMS project objectives are:

  • To procure, implement and rollout (limited) an Enterprise Email Marketing platform (likely Microsoft Solution) for the Department. This solution will reduce risk, improve productivity & customer experience.
  • Target full implementation of chosen technology product, with full roll out and adoption by all individual business units expected to occur within 12 months following implementation.

The Business Analyst will:

  • Lead investigative work to determine business requirements and specify effective business processes. Select, adopt and adapt appropriate business analysis methods, tools and techniques, considering business perspectives.
  • Provide a high level of expertise in establishing and documenting ICT business and system requirements through a range of structured research and analysis techniques including, but not limited to, facilitated stakeholder workshops, surveys, client meetings and industry reference reviews.
  • Obtain formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a baseline on which delivery of a solution can commence.
  • Analyse and design business processes, identify alternative solutions to exploit new technologies and automation, and develop graphical representations of business processes to facilitate understanding and decision making.
  • Produce conceptual business models in support of business strategy with capability of developing bespoke models for unusual contexts.
  • Identify the communications and relationship needs of stakeholder groups, translating communications/stakeholder engagement strategies into specific activities and deliverables.
  • Monitor and share knowledge with other business analyst team members, to contribute to the maintenance of high quality project deliverables using various management and system design tools.
  • Undertake research activities in relation to best practice processes and frameworks, new and emerging technologies and organisational development.

Required skill set:

  • Analytical skills
  • Evidence based conclusions
  • Problem solving
  • Highly organised
  • Meet objectives and quality outcome focused
  • Supports working relationships
  • Stakeholder engagement and communication skills

The project's scope of work includes:

  • Research, prototype, pilot, procure, fully implement and rollout (limited) an enterprise email marketing solution in alignment with Department standards
  • Undergo full procurement activity for a Customer Experience Management (CXM) platform that contains all the relevant technical capabilities to fulfill / cater for business requirements:
    • Create Communications Channel
    • Manage Contacts Data
    • Manage Subscriptions Data
    • Manage Email Communications
    • Receive and Respond to Communications
    • Report Communications Performance
  • Establish contractual arrangements for the chosen product at a minimum of 5 years with the option to extend
  • Full implementation of the chosen product for the Department in the latter half of 2025
  • Limited solution rollout to core users of the technology
  • User testing and feedback
  • Migrate contacts data and retire the existing technology (Vision6) across the department
  • Organisational Change Management, including:
    • New governance and business management protocols applicable to the solution, that may be scalable to other key channels
    • User training of the implemented system and processes
    • Communication and communication planning

The successful candidate will work within a dedicated project team that includes a Senior Project Manager, Senior Project Officer, Communications SME, Solution Architect and other temporary technical specialists.

This daily rate is inclusive of mandatory 25% casual loading.

To submit your application, in strict confidence, please submit your resume in Word Format using the appropriate link quoting reference No. 240514. Should you require further information please email kristy.coulter@hudson.com

Your interest will be treated in the strictest of confidence.