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IT Experience Engineer

3 months ago

Newcastle, Australia nib Full time

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment@nib.com.au.

Let’s talk about this role

As the IT Experience Engineer, you will build, maintain and continually improving the group Standard Operating Environments (SOE). Your role will involve managing the platforms that deliver the SOE, including virtual desktop environments.

Some other key responsibilities include:

  • Providing an excellent IT experience in group hubs for staff including wireless and wired network, meeting room infrastructure, printing and desk booking systems

  • Overseeing the planning, prioritisation and assignment of technical tasks and projects, ensuring roadmaps are created, maintained and delivered

  • Implementing new applications into the self-service portal required by group.

  • Implementing automated deployment and configuration management processes to streamline and automate SOE updates and maintenance

  • Building and maintaining appropriate documentation of processes and procedures for the maintenance, management and compliance of SOE platforms

This is a 12 months Fixed Term Contract.

Let’s talk about you

With a minimum of 2 years’ experience working in IT, some key skills and experience that will set you up for success include:

  • Tertiary qualification in an IT related discipline

  • Advanced troubleshooting skills

  • Demonstrated ability in managing technology projects, and vendor management

  • Interpersonal skills such as stakeholder engagement, communication skills, active listening skills and customer-service oriented

  • Ability to multi-task, challenge the status quo and adapt to change quickly

  • Prior experience in administering management and monitoring systems

  • Proven advanced experience with the following technology:

  • Cloud technologies, such as Amazon Web Services (AWS), Azure, and other Microsoft VDI technologies

  • Administration of SCCM and InTune environments

  • Jamf & Airwatch management platforms

  • Active Directory/Group Policy/DNS

  • Network Administration – Routing/Switching/Firewalls/Wireless / SD-WAN

  • Meeting room hardware such as Neat, Crestron and Polycom

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance

  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation

  • Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts

  • Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits

  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.