Maternity Backfill

Location: Bendigo

Role Type: Full Time, Ongoing

Remuneration: $108,000 excl. super
Do you want to make a real difference for students and industry? Join us as a Team Leader within our Enquiries & Admissions team. Apply Now #RegionalJobs

About us:

Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

About The Role:

As Team Leader - Enquiries & Admissions, you'll be responsible for the effective delivery of enquiries and admissions activities through BKI's contact centre whilst also leading a team of Officer's supporting students through initial enquiry to application and enrolment completion. Further, you'll be tasked with:

• Managing the daily operations of the Enquiries and Admissions Team in line with the agreed service levels, including course enquiries, application and enrolment processes and other student administration
• Acting as a Subject Matter Expert (SME) and escalation point for matters relating to enquiries and admissions, troubleshooting issues and providing reliable advice to enable staff
• Support a team environment with open communication and productive working relationships to build a culture which fosters engagement and motivation, deals openly with issues, supports change initiatives and contributes to a positive workplace

We are excited about you because you have:

A passion for leading and developing high performing teams you'll bring prior experience in leadership, ideally within the education sector. You'll also possess:

• Experience managing customer service workflows
• An understanding of and experience applying regulatory requirements for student admissions in an educational environment
• An understanding of Student Management Systems in application to lead management and admissions

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking for most campuses
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

Things we will require from you:

• Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation
• Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)

If this sounds like the role for you, we invite you to apply by clicking on 'Apply for this job/Apply now'.

If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact careers@kangan.edu.au

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

Applications close at 11:59pm on Sunday the 13th of October.

Applications will be assessed continuously - interviews may commence prior to advertised closing date.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.