Advanced On-site Technician

3 weeks ago

Canberra, Australia Fujitsu Full time

About the role

Provide technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus.

Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc. Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs. Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB. Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment. Manage customer expectations by keeping them updated as their case progresses, notifying of any delays. All customer interactions and activities are logged and maintained in the correct client ITSM tool. Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.

About you

Experience troubleshooting and maintaining PCs in a Windows environment. Experience with end user technology support, Windows family of Operating Systems, XP , (Windows 7 an advantage) Strong customer focused approach in dealing with clients. Proven experience with desktop management tools. Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting. Proven experience in troubleshooting software conflicts and performance issues. Proven experience in use desktop diagnostic tools. Proven experience in the use of an incident management tool. Experience in problem management as leveraged by a desktop team. Basic knowledge of the ITIL framework. Current or Reinstatable AGSVA Clearance

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organisation to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day.

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