Service Advisor

We have an opportunity at ourRutherford branch for a Service Advisor. A varied role that will see youworking with a range of equipment across John Deere Agricultural Machinery.

The key responsibilities of thisrole will include but not limited to:

Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone
Monitor and manage daily workflow, compliance with company defined procedures
Assigning jobs to Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician training
Maintaining product knowledge and some liaison with the Parts department, as necessary
Addressing and resolution of customer disputes, in conjunction with the Service Manager
Timely completion of warranty and WIP requirements in conjunction with the Service Manager
Reviewing all repair work before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessary

You will bring the following skills and experience to the role:

Mechanical Trade Certificate
Previous experience of engine overhauls and major repairs including electrical, hydraulic and diagnostic skills.
Strong supervisory/management experience with the ability to lead, mentor and develop your team
A current and valid driver’s licence
A mature attitude and logical and methodical approach to your work
Possession of high-risk work tickets and/or licenses would be highly regarded

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