Part-Time Client Services Associate

2 months ago

Sydney, Australia CMC Markets Full time

CMC are hiring We have a permanent opportunity for a Part-Time Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or wanting to get their foot in the door in the fintech industry.

Please note that we operate onsite working and would require you to come into our Chatswood office.

Please note that this role is only open to Sydney based candidates with full, permanent working rights (Citizen/Permanent Resident).
 

About Us
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.
 

The Team 
The Client Services team supports two lines of business – CFD’s and Stockbroking, operating in a multi-channel environment across voice, email and chat/messaging. The team is multinational with team members located across Sydney, Singapore, Auckland and Toronto and operating 24 hours a day across Monday to Saturday morning.

We have recently implemented a Career Development Pathway in Client Services which is designed to recognise tenure and skills in the form of remuneration increases and title changes.
 

Role & Responsibilities 

Ensure timely support for our Stockbroking clients by providing exceptional experiencesProvide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactionsProactively identify opportunities to improve the client experienceMaintain KPI and SLA targets, both individually and as a teamProactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficientlyEscalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if requiredParticipate in targeted outbound calling campaignsEnsure compliance with RG146 certification, including annual CPD pointsOther duties as appropriate to the positionAvailable to work in our Chatswood location
 

Key Skills & Experience 
To be a Client Service Associate and follow a career path in CMC you are an engaged and enthusiastic individual who is passionate about what you do. Making a difference in a client’s day means something to you and is what you strive to do on a consistent basis. You recognise soft skills as an integral element of your personal skill set, and you are comfortable in choosing to bring empathy and enthusiasm into your conversations with customers whether the request is something new, or a request you’ve faced multiple times already that week. 
 

Development and growth are extremely important to you. You have a hunger to learn and grow skills, whether that be personally or professionally within the field of the financial markets. You are someone that wants to work within a meritocracy, where performance matters and you see KPIs as a means to prove yourself. You are someone that looks to consistently challenge yourself and strive to improve your results and output. Hard work is a part of your DNA and you are someone that does not like to leave a stone unturned.
 

You love to solve problems, more so for customers. When it comes to facing those tough calls, you are not afraid to assist when customers have complaints, you have experience and confidence in handling complaints, resiliency is a big part of who you are. If you are an advocate for customer excellence, then you are in the right place.
 

Benefits

Charity give-back days.1 extra annual day of leave for your birthday.A dedicated benefits & wellbeing hub, for you to save on groceries, access retailer discounts and enjoy various resources to enhance your physical & mental wellbeing.Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service).


CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

  • Part-time Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia CMC Markets Full time

    CMC are hiring We have a permanent opportunity for a Part-Time Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or wanting to get their foot in the door in the fintech industry.Please...

  • Part-time Client Services Associate

    3 weeks ago

    Sydney, Australia CMC Markets Full time

    CMC are hiring! We have a permanent opportunity for a Part-Time Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or wanting to get their foot in the door in the fintech...

  • Associate Recruitment Consultant

    2 weeks ago

    Sydney, Australia Client Server Full time

    Sydney, New South Wales | $55,000 AUD per year (OTE of $70k) + Super + uncapped commissionManaged by: Georgina Daltrey **_ Associate Recruitment Consultant - $55000 (OTE of $70k) + Super + uncapped commission_** We are Client Server - The leading Technology Recruitment Consultancy, founded in 1999 in the UK - we now have multiple offices in the UK and an...

  • Part-Time Client Services Associate

    2 months ago

    Sydney, Australia CMC Markets Stockbroking Limited Full time

    CMC are hiring! We have a permanent opportunity for a Part-Time Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or wanting to get their foot in the door in the fintech industry.Please...

  • Part-Time Client Services Associate

    3 weeks ago

    Sydney, Australia CMC Markets Stockbroking Limited Full time

    CMC are hiring! We have a permanent opportunity for a Part-Time Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or wanting to get their foot in the door in the fintech industry.Please...

  • Client Service Associate

    4 weeks ago

    Sydney, Australia Certane Full time

    **Client Services Associate - Corporate Trust** **About the business** With $40 billion in assets under trusteeship we provide technology-enabled financial services to our partners and clients. We use our deep industry expertise to build modern financial technology and infrastructure, delivering greater transparency, efficiency, governance and customer...

  • Client Services Associate

    1 week ago

    Sydney, Australia CMC Markets Full time

    CMC are hiring! We have a permanent opportunity for a Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or operations. About Us CMC Markets is a global leader in CFD trading and share...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia CMC Markets Full time

    CMC are hiring We have a permanent opportunity for a Client Services Associate to join our Client Services Stockbroking team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or operations.About UsCMC Markets is a global leader in CFD trading and share...

  • Associate, Client Services

    3 weeks ago

    Sydney, Australia S&P Global Full time

    S&P Global (July 2023) Market Intelligence Client Services Associate Development Program (Sydney) **Role**: Client Services Associate **The Location**: Sydney The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture....

  • Client Service Associate

    1 week ago

    Sydney, New South Wales, Australia Certane Full time

    **Client Services Associate Corporate Trust**About the businessWith $40 billion in assets under trusteeship we provide technology-enabled financial services to our partners and clients. We use our deep industry expertise to build modern financial technology and infrastructure, delivering greater transparency, efficiency, governance and customer outcomes.Our...

  • Associate, Client Services

    1 week ago

    Sydney, New South Wales, Australia S&P Global Full time

    S&P Global (July 2023) Market Intelligence Client Services Associate Development Program (Sydney)Role: Client Services AssociateThe Location: SydneyThe S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program...

  • Client Services Associate

    3 days ago

    Sydney, Australia Investa Full time

    **We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.** Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia Cartier Full time

    Be a part of our Team We are looking for an experienced Client Services Administrator to join us in our Sydney Flagship Boutique on a Full-Time basis. If you have a passion for exceptional customer services and enjoy working in a dynamic and inclusive team, we welcome you to apply now HOW WILL YOU MAKE AN IMPACT? With your ability to develop and drive...

  • Client Services Associate

    20 hours ago

    Sydney, New South Wales, Australia Richemont Full time

    Be a part of our Team We are looking for an experienced Client Services Administrator to join us in our Sydney Flagship Boutique on a Full-Time basis. If you have a passion for exceptional customer services and enjoy working in a dynamic and inclusive team, we welcome you to apply now HOW WILL YOU MAKE AN IMPACT? With your ability to develop and drive...

  • Client Service Associate

    3 weeks ago

    Sydney, Australia HAYS Full time

    Client Service Associate to support the Financial Advisers of the bank with their elite client base **Your new company** This company is a prestigious global bank and wealth manager. The role is within the Wealth Management business, which services individuals, families and institutions investing in both domestic and international markets, including...

  • Client Service Associate

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- PermanentThis is a great opportunity to build a long term career in a stable permanent role in a nurturing environment The purpose of this role is to manage and deliver on the day to day administrative requirements applicable to the management of investment schemes, including property funds and bond products. You’ll be focused...

  • Client Service Associate

    1 week ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- PermanentThis is a great opportunity to build a long term career in a stable permanent role in a nurturing environmentThe purpose of this role is to manage and deliver on the day to day administrative requirements applicable to the management of investment schemes, including property funds and bond products.You'll be focused on the...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia Investa Full time

    We've made it our business to understand how people want to work today, tomorrow and beyond and as you'd expect, we practise what we preach in our own workplace as well.Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in Australia's...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia Richemont Full time

    Sydney, NSW, AU Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and...

  • Client Associate

    1 month ago

    Sydney, Australia Findex Full time

    **The Opportunity** This role is a great fit if you are a driven individual who displays high attention to detail, initiative and a switched-on attitude. This is an exciting opportunity which will see you interact with people at all levels across the business. The Client Associate is also responsible for ensuring that team workflow is managed using...