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Client Services Associate

3 months ago

Sydney, New South Wales, Australia Richemont Full time

Be a part of our Team We are looking for an experienced Client Services Administrator to join us in our Sydney Flagship Boutique on a Full-Time basis. If you have a passion for exceptional customer services and enjoy working in a dynamic and inclusive team, we welcome you to apply now

HOW WILL YOU MAKE AN IMPACT?

With your ability to develop and drive stock accuracy and integrity whilst maintaining an exceptional client experience at all times you will be instrumental in:

  • Providing a unique and exceptional after sales support through handling and responding to all client requests in a timely manner,
  • Management of repair orders and client information,
  • Monitoring of stock and inventory,
  • Maintinaing the compliance to Client Service standards of the Maison,
  • Working closely with Sales Associates and other various stakeholders.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:

  • +2 years previous experience in retail, hospitality or service related roles
  • Excellent verbal and written communication skills
  • A strong work ethic and a passion to deliver excellence in customer service
  • Well organized with a high level of accuracy
  • Well-developed problem solving skills with the ability to follow through and provide solutions
  • Proven ability to manage and diffuse difficult situations
  • Strong command of IT systems, SAP Knowledge

HOW DO WE KEEP YOU SMILING:

  • A great opportunity to be a part of a dynamic and diverse team.
  • This role will help build your knowledge and experience in all aspects of Customer Service.
  • Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US:

  • After being shortlisted, you will receive a video call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
  • If you are successful through the phone interview, you will be invited to attend an interview with our Deputy Boutique Managers and Boutique Director to assess your fit for the role. In return, we will also share insights on our team dynamics and our company culture.
  • Finally, you will then have the opportunity to meet our HR Business Partner and Retail Area Manager who can share our overall vision and plans for the future.