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Assistant Venue Manager

2 months ago

Bendigo, Australia Belgravia Health & Leisure Group Pty Ltd Full time

VIC, Gurri Wanyarra Wellbeing Centre, Bendigo 3550

VIC, Gurri Wanyarra Wellbeing Centre, Bendigo 3550

  • 6 Month Fixed Term Position (Mat Leave Cover)
  • Great career paths and development with an entrepreneurial organisation
  • Free access to the centre
  • Take the next step in your aquatics and leisure career

We are looking for an up and coming people leader to coach, inspire and lead the team

The Role

Reporting directly to the Centre Manager, the role of the Assistant Centre Manager is to ensure the smooth operation of the facility in accordance with operational practices, contractual requirements, quality systems, legislative regulations and industry guidelines. This position is a 6 Month Fixed Term Position (Maternity Leave Cover).

The Assistant Centre Manager will drive a customer centric approach to the provision of programmes and services, while establishing and maintaining strong relationships with key stakeholders. This role will oversee the programming side of the venue - GoSwim and Squads. A strong background in Learn to Swim programming will be required.

You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies. You will also oversee OHS processes and management systems provided by Belgravia Leisure and legislative regulatory requirements.

The Assistant Centre Manager position will be the eyes and ears for the Centre Manager by demonstrating exceptional leadership qualities, a high level of integrity and commitment to their team members and the local community.

Succeeding in this position will in turn align you with Belgravia’s career succession plan into a Centre Manager’s role. This role may require the successful incumbent to work weekends and some additional hours during peak seasonal periods. 

Key accountabilities

  • Ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
  • Management of sales, retention, guest experience, customer service and health and fitness.
  • Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
  • Ensure that the physical appearance of the site is faultless and ensure that the site is maintained to high safety standards.  Aim for a model site with zero injuries
  • Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards
  • To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members

Essential

  • Management experience
  • Financial management experience, particularly around sales, growth & retention of memberships
  • A strong background in Learn to Swim programming
  • Experience in member sales and retention, and understanding a centre’s operation 
  • HR management experience
  • Working with Children (or equivalent)
  • National Police Check
  • Current First Aid Certificate (Level 2)
  • Current CPR Certificate

Desirable

  • 3 plus years’ experience in assisting/managing and operating a facility in the leisure or other comparable service related industry
  • Aquatics industry experience

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

Are you Interested?

If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you

This is a full time opportunity; the successful applicant will be available to work across a span of hours across the week, including weekend work. To be eligible to apply for this position you must be eligible to work in Australia, with a valid driver licence and be willing to undergo a background check if requested. 

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.